Effective Date: June 7, 2024
Last Updated: 05/24/2026
River City Pressure Washing
514 Kaskaskia Road
Marquette Heights, Illinois 61554
Phone: 309-213-9622
Email: info@rivercityclean.com
Website: rivercityclean.com
River City Pressure Washing provides professional exterior cleaning, pressure washing, soft washing, window washing, wood restoration, staining, sealing, log home restoration, and related exterior maintenance services.
Our goal is to provide professional service while clearly explaining what is included, what is excluded, and what risks may exist with exterior cleaning and restoration work. Exterior surfaces are affected by age, weather, moisture, previous coatings, oxidation, rot, construction defects, poor maintenance, prior repairs, and hidden damage. Cleaning and restoration work may reveal, expose, or worsen pre-existing issues that were not visible before service.
By approving an estimate, proposal, invoice, work order, or service agreement; paying a deposit; authorizing scheduling; or allowing work to begin, the Client agrees to these Terms and Conditions, along with any written scope of work, proposal, invoice, work order, addendum, or change order for the project.
These Terms and Conditions of Service (“Terms” or “Agreement”) are a binding agreement between the client, property owner, authorized representative, or responsible party (“Client”) and River City Pressure Washing (“Company,” “Contractor,” “we,” “us,” or “our”).
These Terms apply to all services performed by the Company unless modified in a written project-specific agreement signed or accepted by both parties.
These Terms are published on the Company’s website and may be incorporated by reference into estimates, proposals, invoices, work orders, service agreements, and change orders.
The Client accepts these Terms by any of the following actions:
By accepting service, the Client acknowledges that they had access to these Terms before approving the work and had the opportunity to ask questions before authorizing service.
If the Client does not agree with these Terms, the Client must notify the Company before approving the estimate or allowing work to begin.
Unless otherwise stated in writing, these website Terms are incorporated into every estimate, proposal, invoice, work order, service agreement, and change order issued by River City Pressure Washing.
If a project-specific estimate, proposal, contract, addendum, or change order contains more specific terms than these general Terms, the more specific written project document will control for that project.
If any portion of these Terms is found unenforceable, the remaining provisions remain in effect.
River City Pressure Washing provides exterior cleaning, restoration, and maintenance services, including but not limited to:
Services are limited to the specific work described in the written estimate, proposal, work order, contract, or invoice.
No additional or implied services are included unless agreed to in writing.
The Company may customize services based on surface type, age, condition, access, safety, weather, environmental conditions, and Client goals.
Specialized cleaning or restoration services, including but not limited to paint overspray removal, hard water stain removal, rust removal, artillery fungus removal, oil stain treatment, graffiti removal, heavy oxidation removal, coating removal, chinking repair, caulking replacement, rot repair, or log restoration, must be specifically included in writing and may require additional charges.
The Company reserves the right to refuse, pause, reschedule, or discontinue service if site conditions create a safety risk, risk of property damage, weather concern, access issue, chemical exposure concern, structural concern, or other condition outside the agreed scope of work.
Estimates are based on information available at the time of quoting, including Client-provided details, photos, measurements, site observations, and visible surface conditions.
Estimates may be adjusted after an on-site inspection or if actual conditions differ from what was represented or visible at the time of estimate.
Unless otherwise stated, quotes are valid for 30 days from the date issued.
Prices include labor, standard materials, and ordinary equipment necessary to complete the stated scope unless otherwise noted.
Special equipment, lifts, scaffolding, containment, extensive masking, unusual access requirements, specialty chemicals, disposal fees, municipal water fees, metered hydrant charges, or additional materials may be billed separately if not included in the written scope.
The quoted price is the final price only for the stated scope of work. Additional work, changed conditions, hidden damage, Client-requested additions, or changes in scope may result in additional charges.
Appointments are scheduled based on availability, weather, crew scheduling, and project requirements.
The Company may provide estimated arrival windows. Arrival times may vary due to weather, traffic, equipment delays, previous job delays, or other unforeseen circumstances.
Exterior cleaning, staining, sealing, blasting, sanding, and restoration work are weather-dependent. Services may be delayed or rescheduled due to rain, snow, freezing temperatures, excessive heat, high humidity, high winds, lightning, wet surfaces, poor drying conditions, or unsafe conditions.
Weather-related delays are not considered a breach of contract.
The Company may postpone, modify, or reschedule work if temperatures, surface temperatures, wood moisture levels, humidity, dew point, rain forecast, or drying conditions are not suitable for cleaning, staining, sealing, coating, caulking, chinking, or restoration work.
No fees will be charged for Company-initiated rescheduling due to weather, safety, equipment issues, or conditions outside the Company’s reasonable control.
The Client must provide at least 24 hours’ notice to cancel or reschedule service.
Cancellations with at least 24 hours’ notice may be rescheduled without penalty, unless otherwise stated in the project agreement.
Cancellations with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service price, with a minimum fee of $50.
If the Company arrives and cannot perform the work because the Client failed to provide access, water, electricity, approvals, gate codes, unlocked areas, or required preparation, the Client may be charged a cancellation, trip, or mobilization fee.
Deposits may be required for larger projects, specialty services, commercial work, staining/sealing projects, wood restoration, log home restoration, media blasting, or projects requiring ordered materials.
Deposit refundability will be stated in the project proposal. Deposits may be non-refundable once materials are ordered, project time is reserved, or mobilization has begun.
Unless otherwise agreed in writing, payment is due upon completion of service.
Commercial payment terms will be stated in the service agreement, invoice, or contract. Common terms may include due upon completion, Net 15, or Net 30.
The Company may accept cash, check, credit card, debit card, electronic payment, ACH, or other approved payment methods.
Payments more than 15 days past due may be subject to a late fee of up to 25% of the outstanding balance.
Invoices unpaid 30 days after service may accrue interest at 1.5% per month, 18% annually, or the maximum rate allowed by law, whichever is less.
The Client is responsible for collection costs, including reasonable attorney’s fees, court costs, filing fees, lien-related costs, and collection agency fees, to the extent permitted by law.
Returned checks, failed ACH payments, chargebacks, or disputed payments may result in additional fees and suspension of future services.
The Client must provide clear, safe access to all service areas.
This includes unlocking gates, providing access codes, moving vehicles, notifying security, securing pets, and ensuring workers can access the areas to be serviced.
The Client must provide functional outdoor water access unless the proposal states that the Company will provide water.
If electrical access is required, the Client must provide safe, functioning electrical outlets.
Before service, the Client must remove or relocate:
Any item left in or near the work area is deemed by the Client to be able to withstand exposure to water, detergents, overspray, chemicals, debris, dust, and normal work activity.
The Client must ensure that all windows, doors, vents, pet doors, skylights, garage doors, and other openings are closed, sealed, and in good working condition before service begins.
The Company is not responsible for water intrusion through open, defective, aged, loose, improperly sealed, or poorly maintained openings.
The Client must keep pets, children, and bystanders away from work areas during service and until surfaces are safe to use.
Before work begins, the Client must disclose all known fragile surfaces, pre-existing damage, leaks, failed coatings, oxidation, loose paint, deteriorated wood, rot, insect damage, electrical problems, plumbing problems, irrigation systems, underground utilities, hidden installations, structural issues, safety hazards, lead paint, asbestos, wasp nests, or other risks.
Failure to disclose known conditions may result in additional charges and releases the Company from liability for related damage.
The Client represents that they have the authority to authorize work on the property.
If the Client is not the property owner, the Client is responsible for obtaining written approval from the owner, landlord, property manager, HOA, municipality, or any other required party.
The Company may stop or refuse work if unsafe conditions are present, including but not limited to:
Additional charges may apply if hazardous conditions require extra labor, equipment, remediation, or rescheduling.
The Company will take reasonable precautions to protect surrounding surfaces, landscaping, windows, doors, fixtures, and personal property.
However, exterior cleaning and restoration work may involve water, detergents, bleach-based solutions, surfactants, acids, degreasers, neutralizers, brighteners, stains, sealers, media blasting material, dust, sanding residue, overspray, runoff, ladders, hoses, equipment, and foot traffic.
The Client understands that incidental water, dust, debris, overspray, or runoff may occur.
The Company will use reasonable efforts to protect landscaping and vegetation when applicable. This may include pre-wetting, rinsing, covering, diverting runoff, or using plant protection practices.
The Company is not responsible for temporary stress, browning, wilting, spotting, soil disturbance, mulch disturbance, turf compression, or damage caused by pre-existing plant health issues, sensitive plant species, poor drainage, excessive heat, drought, chemical sensitivity, or unavoidable work conditions.
The Client is responsible for notifying the Company of sensitive plants, newly planted landscaping, specialty vegetation, ponds, water features, gardens, or delicate areas before work begins.
The Client is responsible for identifying and disclosing any electrical outlets, junction boxes, lighting fixtures, security cameras, low-voltage wiring, landscape lighting, pool equipment, exterior speakers, doorbells, control panels, or other electrical components that are not weather-rated, defective, loose, improperly sealed, malfunctioning, aged, or out of code compliance.
The Company may mask, shield, or avoid electrical components when practical, but cleaning and restoration work involves moisture and may cause water migration into defective or unsealed electrical components.
The Company is not liable for water intrusion, corrosion, short-circuiting, tripped breakers, equipment failure, loss of power, or property damage resulting from pre-existing electrical defects, improper installation, poor sealing, age, or the Client’s failure to disclose known issues.
The Client must disclose any painted, coated, stained, sealed, wrapped, or finished surfaces that show signs of:
Pressure washing, soft washing, rinsing, brushing, or chemical cleaning may reveal, loosen, remove, streak, or unevenly disturb compromised paint, coatings, stains, oxidation, or finishes.
The Company is not responsible for paint loss, oxidation disruption, coating failure, discoloration, uneven sheen, or aesthetic changes caused by pre-existing coating failure, age, oxidation, poor adhesion, improper application, or defective surfaces.
Oxidation removal is not included unless specifically stated in writing.
Windows, doors, siding seams, stucco joints, masonry joints, expansion joints, caulking, sealants, vents, roof transitions, and wall penetrations may leak if aged, cracked, missing, improperly installed, or poorly maintained.
The Company is not responsible for water intrusion, staining, interior damage, mold, mildew, swelling, paint damage, drywall damage, flooring damage, or other losses caused by pre-existing or defective seals, openings, building defects, or construction issues.
The Client is responsible for inspecting and repairing vulnerable openings before service.
The Company does not guarantee removal of all stains, discoloration, or contaminants.
Some stains may be permanent or may require specialty treatment not included in the base service, including but not limited to:
Specialty stain removal must be specifically included in writing.
Cleaning results vary based on surface age, porosity, previous treatments, wear patterns, stains, drainage, freeze-thaw damage, sealer condition, salt exposure, and surface deterioration.
Pressure washing may reveal pre-existing cracks, scaling, spalling, pitting, failed sealer, previous repairs, aggregate exposure, or uneven color.
The Company is not responsible for pre-existing concrete deterioration, failed sealer, hidden defects, or permanent stains.
Roof cleaning results depend on roof age, shingle condition, algae growth, moss growth, lichen growth, granule retention, ventilation, shade, tree coverage, and drainage.
The Company is not responsible for pre-existing roof damage, loose shingles, granule loss, brittle shingles, failed flashing, leaks, gutter issues, or roofing defects.
Some moss, lichen, or organic growth may release over time after treatment rather than immediately.
Walking on roofs may be avoided or limited for safety and surface protection. The Company determines the safest and most appropriate method.
Window cleaning results may vary based on glass age, seal failure, hard water staining, scratches, construction debris, mineral deposits, oxidation runoff, screen condition, paint overspray, silicone residue, or prior damage.
The Company is not responsible for pre-existing scratches, failed seals, fogged glass, broken grids, brittle screens, loose trim, or permanent mineral staining.
Hard water stain removal, paint removal, scraper work, construction cleanup, or restoration-level glass correction is not included unless specifically stated in writing.
Wood is a natural material. Color, grain, absorption, texture, density, age, prior coatings, sun exposure, moisture exposure, tannins, and previous maintenance affect final appearance.
The Company cannot guarantee exact color matching, uniform tone, uniform sheen, or identical appearance across all boards, logs, rails, posts, fences, decks, or wood surfaces.
Wood cleaning, stripping, brightening, neutralizing, and rinsing may change the color, texture, or appearance of wood. Some darkening, lightening, raised grain, fuzzing, tannin bleed, water marks, or uneven appearance may occur.
Existing stain, paint, sealer, oil, film-forming coating, or unknown coating may affect cleaning, stripping, sanding, adhesion, absorption, color, and long-term performance.
Complete removal of prior coatings is not guaranteed unless specifically stated, tested, and included in the written scope.
Sanding is included only if specifically stated in the proposal. Unless otherwise stated, sanding is limited to the areas and level of detail described in the written scope.
Additional sanding, blending, coating removal, or cosmetic correction may require a change order.
Stain and sealer performance depends on product type, application conditions, wood moisture, weather exposure, maintenance, traffic, drainage, sun exposure, previous coatings, and wood condition.
No warranty is provided regarding the lifespan of wood stains, sealers, or coatings beyond any applicable manufacturer warranty, unless expressly stated in writing.
Normal fading, wear, mildew, algae, peeling caused by prior coatings, moisture issues, tannin bleed, checking, cracking, or maintenance-related deterioration is not considered defective workmanship.
This section applies to log cabins, log homes, timber structures, exposed log siding, and related exterior log restoration work.
Log home restoration involves working with natural, aged, weathered, and often previously coated wood. Due to age, construction style, prior coatings, moisture exposure, sun exposure, shade, previous repairs, wood species, and natural log variation, the Company cannot guarantee a perfectly uniform color, texture, sheen, or appearance.
The goal of log home restoration is to remove failed coating to the extent reasonably practical, prepare the surface, and apply a protective finish system according to the selected scope of work.
When corn cob blasting, media blasting, sanding, stripping, or other mechanical coating-removal methods are used, the process may:
The Company will use reasonable professional care, but some surface texture change is inherent to restoration blasting and does not constitute damage or defective workmanship.
The Company will remove failed or deteriorated coatings to the extent reasonably practical based on the selected package or written scope.
Complete removal of all prior stain, sealer, pigment, coating shadows, discoloration, black staining, water staining, oxidation, embedded residue, or previous finish is not guaranteed.
Some areas may require additional sanding, chemical stripping, scraping, detail blasting, or additional restoration work beyond the original scope. Such work may require a written change order.
Black staining, water staining, mildew staining, iron staining, tannin staining, coating shadows, sun damage, oxidation, and deep discoloration may remain visible after cleaning, blasting, sanding, brightening, staining, or sealing.
The Company does not guarantee that all stains or discoloration will be removed.
Logs naturally expand, contract, check, crack, and move over time.
Unless specifically included in the written scope, log home restoration does not include:
Existing checks, cracks, gaps, failed chinking, failed caulking, open joints, or unrepaired water-entry points may allow water intrusion before, during, or after service.
The Company is not responsible for water intrusion, staining, rot, coating failure, or damage caused by pre-existing or unrepaired openings.
Blasting, stripping, washing, and sanding may reveal hidden rot, soft wood, insect damage, previous patching, failed log ends, deteriorated trim, or structural defects that were not visible during the estimate.
Repair of rot, insect damage, log replacement, carpentry, structural correction, concealed damage, or failed log sections is excluded unless specifically listed in the written scope.
Any such work will require a written change order.
Stain, sealer, caulk, chinking, and coating application are subject to suitable weather conditions and acceptable wood moisture levels.
The Company may delay coating if logs are too wet, temperatures are unsuitable, humidity is excessive, rain is forecast, dew conditions are unfavorable, or the product manufacturer’s application conditions cannot reasonably be met.
Drying delays are not considered a breach of contract.
Due to unknown existing coatings and wood conditions, the Company may recommend or require a sample area before full production.
A sample area may be used to evaluate coating removal, blasting texture, color expectations, stain appearance, sealer absorption, and surface condition.
Final results may still vary across the structure due to sun exposure, age, moisture, prior coatings, wood condition, and weathering.
The Client understands that each service package includes a different level of preparation, coating removal, repair, and protection.
A maintenance cleaning or re-seal package does not include full coating removal, full media blasting, full sanding, full check sealing, full chinking repair, or restoration-level appearance unless specifically stated in writing.
The final result will be evaluated based on the selected package, not based on the scope or expected outcome of a higher-tier package.
Exterior log homes require ongoing maintenance.
After completion, the Client is responsible for routine inspections, cleaning, maintenance coats, keeping gutters and downspouts functioning, preventing sprinkler overspray, trimming vegetation away from the structure, monitoring checks and sealants, addressing water-entry points, and following product maintenance recommendations.
Failure to maintain the structure may shorten coating life and void any workmanship or satisfaction guarantee.
Some services may be offered in multiple packages or levels, such as maintenance cleaning, standard restoration, premium restoration, stain/seal packages, or recurring maintenance plans.
The Client understands that lower-priced packages may provide limited preparation, limited stain removal, limited coating removal, limited repair, or limited long-term protection.
The Company is not responsible for providing the results, preparation level, repair level, or warranty coverage of a higher-tier package when the Client selects a lower-tier package.
The selected package and included scope must be documented in writing.
Any work not specifically included in the written estimate, proposal, contract, or work order is excluded.
Additional work requested by the Client or required due to hidden conditions, changed conditions, unexpected coating behavior, access issues, material needs, or newly discovered damage will require a written change order.
Additional work may include but is not limited to:
Work on change orders will not begin until approved in writing by the Client, unless emergency action is required to prevent immediate damage or safety risk.
Commercial clients may be required to sign a separate service agreement before work begins.
Commercial agreements may include:
Either party may terminate ongoing commercial services according to the written agreement. If no termination period is stated, either party may terminate with 30 days’ written notice.
If the Client is not satisfied with the service, the Client must notify the Company in writing within 48 hours of service completion.
The Company must be given a reasonable opportunity to inspect the affected area and correct any verified workmanship issue.
If the Company determines that a workmanship issue exists within the agreed scope, the Company may provide re-cleaning, touch-up, correction, partial refund, or another reasonable remedy at its discretion.
The satisfaction guarantee does not apply to:
The Company warrants that services will be performed in a professional manner consistent with the written scope of work and reasonable industry practices.
Third-party materials, including stains, sealers, caulks, chinking, cleaners, coatings, and related products, are covered only by the manufacturer’s written warranty, if any.
The Company does not provide a separate manufacturer warranty.
No warranty is provided for:
The Client must follow all post-service instructions provided by the Company.
Depending on the service, instructions may include:
Failure to follow post-service instructions may void the satisfaction guarantee or workmanship warranty for affected areas.
The Client must inspect the work areas upon completion and report any concerns, alleged damage, or quality issues in writing within 3 calendar days of service completion.
Failure to report concerns within 3 calendar days may limit or waive the Client’s right to claim that an issue was caused by the Company.
The Company must be allowed to inspect any claimed damage before the Client repairs, replaces, alters, or disposes of the affected item.
The Client authorizes the Company to take photographs and videos before, during, and after service for documentation, quality control, training, insurance, marketing, and dispute resolution purposes.
The Company may photograph or video record:
The Company may use general before-and-after photos for marketing unless the Client objects in writing before service begins.
Photos used for marketing will not intentionally disclose sensitive personal information.
River City Pressure Washing carries general liability insurance and workers’ compensation insurance as applicable.
Proof of insurance is available upon request.
Accidental damage caused solely by the Company’s negligence will be handled through the Company’s insurance or an agreed resolution process.
To the fullest extent permitted by law, the Company’s total liability for any claim arising out of or related to the services shall not exceed the amount paid by the Client for the specific service giving rise to the claim.
The Company is not liable for:
The Client agrees to indemnify, defend, and hold harmless River City Pressure Washing, its owners, employees, subcontractors, agents, and representatives from claims, damages, losses, liabilities, costs, and expenses arising out of:
The Company will make reasonable efforts to comply with applicable local, state, and federal laws, OSHA safety regulations, and environmental guidelines.
The Client is responsible for notifying the Company of any site-specific rules, HOA requirements, municipal restrictions, water restrictions, drainage concerns, containment requirements, or environmental sensitivities before work begins.
The Company is not responsible for delays, failure to perform, or changes in schedule caused by circumstances beyond its reasonable control, including but not limited to:
The Client agrees to first notify the Company in writing of any dispute, concern, or claim and allow the Company a reasonable opportunity to inspect and attempt to resolve the matter.
This Agreement is governed by the laws of the State of Illinois.
Any legal action shall be brought in the appropriate Illinois state or federal court having jurisdiction over the matter, unless otherwise required by law.
To the fullest extent permitted by law, any claim arising out of or related to the services must be brought within one year from the date the claim arose.
To the fullest extent permitted by law, disputes must be brought on an individual basis and not as part of a class action, collective action, or representative proceeding.
For applicable Illinois residential home repair or remodeling work, the Client may have rights under the Illinois Home Repair and Remodeling Act.
These website Terms are intended to provide general terms and conditions for services performed by River City Pressure Washing. They do not replace any separate written contract, written work order, consumer pamphlet, acknowledgment form, or notice required by Illinois law.
For applicable residential home repair or remodeling contracts over $1,000, the Company will provide a written contract or work order and the required “Home Repair: Know Your Consumer Rights” pamphlet as required by Illinois law.
Where required, the homeowner and the contractor or contractor’s representative must sign and date the required Consumer Rights Acknowledgment Form confirming receipt of the pamphlet.
For applicable Illinois residential home repair or remodeling projects over $1,000, work will be governed by a written estimate, proposal, contract, or work order that states the project scope and total cost as required by law.
The written estimate, proposal, contract, or work order may incorporate these website Terms by reference.
Approval of the project-specific written estimate, proposal, contract, or work order is separate from the Client’s access to these website Terms.
By using the Company’s website, the user agrees not to:
The Company may modify, suspend, or discontinue any part of the website at any time.
By contacting the Company, requesting an estimate, submitting a form, scheduling service, or providing contact information, the Client authorizes the Company to contact them by phone, text, email, or other reasonable communication methods regarding estimates, scheduling, service updates, invoices, follow-ups, and related business communications.
The Company will not intentionally sell Client personal information to unrelated third parties.
The Company may update these Terms from time to time.
The most current version will be posted on the Company’s website.
The version in effect at the time the Client approves the estimate, proposal, invoice, work order, or service agreement will generally govern that project unless otherwise stated in writing.
These Terms, together with any written estimate, proposal, invoice, contract, service agreement, addendum, or change order, constitute the entire agreement between the Client and the Company.
No verbal statement, representation, or promise modifies these Terms unless confirmed in writing and signed or approved by both parties.
No project-specific modification of these Terms is binding unless it is in writing and approved by the Company.
The Company may update the website version of these Terms for future services.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
Failure by the Company to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.
River City Pressure Washing
514 Kaskaskia Road
Marquette Heights, Illinois 61554
Phone: 309-213-9622
Email: info@rivercityclean.com
Website: rivercityclean.com
Business Hours: 7:00 AM – 6:00 PM, Monday through Saturday
All price estimates provided are based on the information you supply and may be adjusted after an on-site inspection or upon assessing the actual scope of work.
Appointments are scheduled based on availability.
Payment is due upon completion of the service unless otherwise agreed.
We accept cash, checks, or major credit cards.
Failure to make payment may result in additional fees or legal collection efforts.
We understand that plans can change.
Customers agree to:
We are not responsible for damage caused by unsecured items or pre-existing issues such as loose paint, deteriorated surfaces, or cracks.
Your satisfaction matters to us.
If you’re not happy with the results, please contact us within 48 hours of service completion. We’ll inspect and, if necessary, re-clean the affected area at no additional charge.
While we take every precaution to protect your property, [Your Company Name] is not liable for:
By using our website, you agree not to:
We may update these Terms of Service periodically. The most recent version will always be posted on this page, with the date of the last update indicated at the top. Continued use of our website or services after changes means you accept the updated Terms.
RIVER CITY WINTER WORKS
TERMS AND CONDITIONS OF SERVICE
Effective Date: June 7, 2024 • Last updated: July 2, 2025
River City Winter Works (“Contractor”) and the client identified in the corresponding Estimate (“Owner”) enter into this Snow & Ice Maintenance Services Agreement (“Agreement”) for services performed in Illinois.
Acceptance of Terms. By accepting the Estimate (including by email confirmation, platform acceptance, or payment), Owner accepts and is bound by this Agreement as of the acceptance date. No signature is required. All authorizations, changes, requests, approvals, notices, disputes, and terminations under this Agreement must be in writing via email between the parties’ Authorized Contacts.
1.1 Owner: As identified in the Estimate.
1.2 Contractor: River City Winter Works.
1.3 Property: The service location(s) stated in the Estimate.
1.4 Authorized Contacts: The individuals and email addresses listed on the Estimate or the email address(es) used to accept the Estimate. Either party may update its Authorized Contacts by email.
2.1 Season Term: Unless otherwise stated in the Estimate, the seasonal term is November 15 through April 1 of the specified season(s).
2.2 Renewal: Any renewal or extension must be confirmed by email.
3.1 Trigger Depth: The snowfall depth at which plowing begins.
3.2 Event: A continuous period of winter weather requiring service that begins when accumulation‑causing precipitation starts and ends after six (6) consecutive hours without additional accumulation at the Property (measured under §4.7). New accumulation thereafter is a new Event.
3.3 Anti‑Icing: Applying liquid brine or other materials before or at the onset of an Event to reduce bonding to pavement.
3.4 De‑Icing: Applying materials during/after an Event to mitigate slipperiness.
3.5 Materials: Rock salt (sodium chloride), treated salt, liquid brine, calcium chloride, magnesium chloride, abrasives (sand/chip), or functionally similar products.
3.6 Service Areas: Paved areas stated in the Estimate (e.g., lots, drives, entrances, sidewalks).
4.1 Core Services: Snow plowing/clearing, anti‑icing, and de‑icing in the Service Areas identified in the Estimate.
4.2 Residential Trigger: For residential properties, plowing begins at 1.0 inch of accumulation.
4.3 Commercial Trigger: For commercial properties, the Trigger Depth is negotiable and must be agreed by email (defaulting to 1.0 inch if not otherwise agreed).
4.4 Sub‑1″ Policy (Email Request Required): For accumulations under 1 inch, plowing will not occur; salt, brine, or other de‑icing will be performed only upon Owner’s written email request (a standing, season‑long email authorization is permitted and must be renewed per §4.21).
4.5 Refusal of De‑Icing: If Owner declines de‑icing (including brine), Owner assumes all risk for slippery conditions resulting from that decision and will hold Contractor harmless as set forth in §17, except for Contractor’s gross negligence or willful misconduct.
4.6 Anti‑Icing with Brine: Contractor may perform brine pre‑treatment when forecast/conditions warrant if Owner has provided a standing email authorization; otherwise, anti‑icing is performed only upon Owner’s written email request (and must be renewed per §4.21).
4.7 Measurement Standard; Weather Source: Trigger Depth is measured by Contractor on representative paved surfaces using reasonable on‑site measurement; if impracticable, snowfall and pavement temperature may be referenced from NOAA/nearest available station or a reputable commercial weather service designated by Contractor. On‑site representative measurement controls if available. Drifts/wind‑scoured or unrepresentative areas may be excluded in Contractor’s reasonable discretion.
4.8 Response & Priorities: Contractor will use reasonable efforts to respond considering route logistics, storm intensity, timing, and site needs; specific response times are not guaranteed. Owner must promptly email Contractor about any unsafe conditions.
4.9 Multiple Visits; Continuous Storms: During prolonged/blowing snow, multiple pushes/applications may be required and billed accordingly.
4.10 Heavy/Successive Accumulations: If accumulation reaches 8 inches or more or successive events necessitate additional/loader equipment, Contractor will seek email authorization; hourly/equipment rates apply in addition to other charges. If Owner cannot be reached, Owner pre‑authorizes Contractor to act reasonably to maintain access/safety at published rates.
4.11 Parked Vehicles & Obstructions; Vehicles Disclaimer: Contractor is not responsible for clearing/treating areas blocked by parked vehicles/obstructions and is not responsible for damage to or from parked or moving vehicles during service. Contractor will make reasonable attempts to clear around vehicles without risk of damage.
4.12 Municipal Windrows: Clearing municipal windrows across entries/aprons is included once per Event; repeated returns caused by additional municipal passes may be billed.
4.13 Refreeze / Freeze‑Thaw; Reconsolidation: Owner acknowledges refreeze/black ice may occur after service due to melt, shade, drainage, or temperature drops. Post‑service reconsolidation, drifting, or windrow formation is not a defect in service; return visits are billable unless otherwise agreed by email.
4.14 Snow Placement; Hauling: Snow will be piled on‑site in reasonable stacking areas. Hauling/off‑site removal is not included unless authorized by email; hauling is billable.
4.15 Service Areas Only: Services are limited to areas stated in the Estimate. Additional areas require email authorization and may be billed.
4.16 Freezing Rain / Ice‑Only Events: When freezing rain or ice is forecast/observed, Contractor may perform anti‑icing/de‑icing without regard to snowfall Trigger only if authorized by Owner via email (a season‑long email authorization is permitted and must be renewed per §4.21). Charges apply.
4.17 Severe Weather Triage: During extreme or declared emergency conditions (e.g., blizzard, road closures, shortages), Contractor may triage routes and prioritize access/life‑safety areas at its reasonable discretion; ETAs and frequencies are not guaranteed.
4.18 No Continuous Monitoring: Contractor does not provide continuous site monitoring between visits. Services are performed per Event and per written email authorizations/standing instructions.
4.19 Open‑Up / Clean‑Up: During active Events, Contractor may perform an Open‑Up pass to restore access (lanes/entries). Clean‑Up/Widening to curb‑to‑curb, stall clearing, and push‑backs typically occur after the Event ends and may be billed separately if outside the Estimate scope.
4.20 Temporary Safety Suspension: Contractor may suspend work in any area it deems unsafe (e.g., congested pedestrians, downed lines, obstructed surfaces) and will resume when reasonably safe. Such suspension is not a breach.
4.21 Seasonal Renewal of Standing Instructions: Any standing email authorization for anti‑icing/de‑icing under §4.4 or §4.16 expires at the end of each Season Term and must be renewed by email for the following season.
5.1 Access; Marking; Staking: Before the season, Owner will email any site drawings/notes and will mark hazards (curbs, islands, utilities, drains, speed bumps, uneven pavement, low overhangs) and install high‑visibility stakes along curbs/islands/drains/transitions. Contractor can perform staking at additional cost if requested by email.
5.2 Vehicles/Obstacles: Owner will use reasonable efforts to move vehicles/portable obstacles in service windows.
5.3 Drainage & Premises Conditions: Owner is responsible for drainage, broken pavement, heaved concrete/asphalt, pre‑existing defects, and conditions affecting outcomes.
5.4 Notice & Acceptance of Service: Owner must email Contractor about unsafe conditions or alleged service deficiencies by the earlier of 12 hours after service or by 10:00 a.m. the next calendar day if service occurred overnight; otherwise service is deemed accepted.
5.5 Interior/Entry Slip Hazards: Owner is responsible for interior walk‑off mats, wet‑floor signage, and any temporary exterior caution signage. Contractor’s services mitigate, but do not eliminate, slip hazards.
5.6 Downstream Notice: Owner is responsible for informing tenants/residents/users of Trigger Depths, sub‑1″ policy, and caution expectations; failure to do so does not expand Contractor’s duties.
6.1 Availability: Materials (including salt and brine) are subject to market availability. If unavailable, services may be delayed or not performed; Contractor is not in breach for shortages.
6.2 Price Changes/Surcharges: Contractor may adjust prices and/or apply surcharges when material costs spike; additional charges may be invoiced after each application.
6.3 Residue & Aesthetics: Materials may leave residue/film/white staining and contribute to minor corrosion or cosmetic effects; these are normal incidents of winter maintenance.
6.4 Temperature Limitations: Owner acknowledges certain Materials (e.g., sodium‑chloride salt/brine) have reduced effectiveness at lower pavement temperatures and that Contractor may recommend alternatives (e.g., treated salt, calcium/magnesium chloride) at additional cost. Complete melting is not guaranteed under extreme conditions.
6.5 Environmental Practices & Stormwater: Contractor applies Materials at calibrated, industry‑consistent rates to balance safety and chloride loading. Owner remains responsible for site drainage and stormwater compliance.
7.1 Equipment: Contractor may use trucks with steel plows, pushers, loaders, skid steers, spreaders, liquid brine systems, and hand equipment.
7.2 Standard of Care: Contractor will perform services in a good and workmanlike manner consistent with industry practice and to Owner’s reasonable satisfaction.
7.3 No Guarantee of Perfect Conditions: Contractor does not guarantee surfaces will be entirely free of snow/ice or that slip hazards will be eliminated. Winter conditions are inherently variable; Owners/users must exercise caution.
8.1 Reasonable Care; Limitations; Vehicles: Contractor will exercise reasonable care to avoid damage; however, Contractor is not liable for damage to items covered by snow and not visible, for pre‑existing defects, for incidental/inevitable effects of plowing/Materials (e.g., minor scuffing, abrasive marks, salt/brine residue), or for damage to or from parked/moving vehicles during service.
8.2 Steel Plow Surfaces: Steel plows may leave scraping marks or rust spots; Owner acknowledges these are normal wear and tear of winter service.
8.3 Curbs/Asphalt/Concrete: Contractor is not liable for damage to asphalt/curbing/pavers/concrete from piles, frost heave, existing cracks, or edge spalling.
8.4 Turf/Plantings: Contractor is not responsible for turf burn or plant damage from Materials. If turf is physically damaged by plowing, Contractor will provide pricing for repair after May 1 based on seasonal conditions.
8.5 Damage Reporting: Alleged property damage must be reported by email within 48 hours of discovery; failure to provide timely notice waives the claim.
8.6 New Concrete / Specialty Surfaces: Owner shall email‑notify Contractor of newly poured concrete (≤12 months), sealed/decorative concrete, specialty pavers, or coatings. Owner acknowledges potential spalling/etching/discoloration from Materials and assumes risk unless suitable alternatives (if available) are authorized by email at additional cost.
8.7 Inspection & Preservation: Owner shall not repair or alter alleged damage until Contractor has had a reasonable opportunity (up to 7 days) to inspect. Failure to preserve the condition may waive or reduce the claim to the extent prejudiced.
8.8 Specialty Surfaces Methods: On pavers, stamped/colored/epoxy‑coated, or decorative concrete, Contractor may use equipment or Materials reasonably suited to conditions; surface marring or abrasion from contact equipment may still occur despite reasonable care and is deemed normal for winter maintenance.
8.9 Roadside Fixtures: Owner assumes risk for mailboxes, landscape lighting, low posts, and similar fixtures located within plow throw or stacking zones unless clearly marked and set back per local standards.
9.1 Documentation: Contractor may photograph/video the Property and maintain service logs for documentation, quality, billing, defense, and marketing (without disclosing confidential Owner information).
9.2 Records Retention: Contractor will retain service logs/images for at least 24 months after the Season Term unless a claim is pending.
9.3 Service Records as Evidence: Time‑stamped photos, GPS/telematics, and service logs maintained by Contractor shall constitute prima facie evidence of service timing and scope.
Owner shall email‑notify Contractor within 24 hours of any slip‑and‑fall incident allegedly related to winter conditions at the Property and provide available details (date/time, location, photos/video, witness contacts). The parties will preserve and share relevant records in good faith. Failure to provide timely notice may prejudice investigation/defense.
10.1 Rates: As stated in the Estimate or subsequent email agreement (per‑push, per‑event, T&M, seasonal, or hybrid).
10.2 Invoices: Emailed after service or on the schedule stated in the Estimate; Net 15 days from invoice date.
10.3 Finance Charge; Suspension: Past‑due balances accrue the lesser of five percent (5%) per 30 days or the maximum rate permitted by law, plus applicable fees. Contractor may suspend services for nonpayment without liability; Owner remains responsible for conditions during suspension.
10.4 Attorneys’ Fees; Collections: Owner will pay Contractor’s reasonable attorneys’ fees and collection costs. Contractor may apply any prepaid balance to unpaid amounts.
10.5 Payment Disputes: Owner must dispute any invoice by email within 10 days of receipt; otherwise the invoice is deemed accepted.
10.6 No Set‑Off: Owner may not withhold payment or set off amounts due except as required by law or agreed by email.
10.7 Convenience/NSF Fees: Where permitted by law, credit/debit card payments may include a disclosed processing fee as shown on the Estimate/invoice; returned/NSF payments may incur a fee as shown on the Estimate/invoice.
10.8 Deposit/Retainer (If Stated): If the Estimate specifies a deposit/retainer, Owner shall maintain it; unused portions may be applied to final invoices.
10.9 Minimum Charges: Each mobilization for plowing and each de‑icing/anti‑icing application is subject to a minimum charge as stated on the Estimate or current written rate sheet.
10.10 After‑Hours & Holidays: Services performed on New Year’s Day, MLK Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, or during municipal‑restricted hours may be billed at premium rates when noted on the Estimate or by subsequent email.
Any change in scope, Trigger Depth, Service Areas, priorities, or Materials must be approved by email and may affect price/schedule. Return visits for refreeze, windrows, or Owner requests outside scope are billable.
12.1 Coverages: Contractor will maintain Commercial General Liability and Commercial Auto as required by Illinois law; Workers’ Compensation as required by law; and Employers’ Liability with limits not less than $500,000 each accident/disease/employee (or higher if carried).
12.2 Additional Insured; Primary & Non‑Contributory: For commercial properties, upon email request, Contractor will name Owner as Additional Insured on GL and Auto for ongoing/completed operations, on a primary and non‑contributory basis, to the extent available.
12.3 Waiver of Subrogation (Property Damage): To the extent permitted by law, each party’s property insurers shall waive subrogation against the other for property damage.
12.4 Certificates: Contractor will email a certificate of insurance (and available endorsements) upon request, as available from its insurers, and will use commercially reasonable efforts to update Owner upon material changes.
12.5 Umbrella/Excess: Contractor may maintain umbrella/excess liability over GL/Auto/Employers’ Liability.
13.1 Termination for Convenience: Either party may terminate with 15 days’ email notice. Owner shall pay for all services/materials through the termination date.
13.2 Termination/Suspension for Cause: Contractor may suspend or terminate immediately for nonpayment or Owner breach.
13.3 Survival: Payment, indemnification, limitations of liability, governing law, and dispute provisions survive termination.
14.1 Subcontractors: Contractor may use qualified subcontractors and will require them to maintain insurance/obligations no less protective than those applicable to Contractor.
14.2 Independent Contractor: Contractor is an independent contractor.
14.3 Direction: Owner shall not direct or supervise subcontractors; all directions flow through Contractor.
15.1 Force Majeure: Contractor is not liable for delay/non‑performance due to events beyond reasonable control, including severe/extreme weather, blizzards, ice storms, supply shortages, accidents, equipment breakdowns, labor issues, government actions, or utility failures. Performance is excused during such events.
15.2 Change in Law: If a change in law, ordinance, or governmental guidance increases the cost or scope of services (e.g., chloride restrictions, municipal response rules), Contractor may issue an email change notice adjusting methods and pricing effective upon notice.
If Owner indicates by email that services are subject to the Illinois Prevailing Wage Act or similar requirements, Contractor will comply (including certified payroll). Any increased wage/fringe, reporting, bonds, or compliance costs will be billed per the Estimate or a subsequent email change order.
17.1 Owner Indemnification: To the fullest extent permitted by law, Owner shall defend, indemnify, and hold harmless Contractor, its owners, employees, and subcontractors from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) the condition of the Property; (b) Owner’s acts/omissions; (c) Owner’s selection of Trigger Depth or refusal of de‑icing/anti‑icing (including brine); or (d) incidents involving third parties at the Property, except to the extent caused by Contractor’s gross negligence or willful misconduct.
17.2 No‑Salt / No‑De‑Icing Assumption of Risk: If Owner declines de‑icing/anti‑icing by email, Owner assumes all risk for resulting slip hazards and shall indemnify Contractor as above.
17.3 No Third‑Party Beneficiaries: This Agreement creates obligations only between Owner and Contractor; no third party may rely on or enforce it.
17.4 Mutual Waiver of Consequential Damages: Each party waives any claim against the other for consequential, incidental, special, exemplary, or punitive damages (including lost profits or business interruption), to the fullest extent permitted by law.
17.5 Limitation of Liability (Contractor): Contractor’s aggregate liability shall not exceed the fees paid by Owner to Contractor for services performed during the 60 days immediately preceding the event giving rise to the claim, except as prohibited by law.
This Agreement is governed by the laws of the State of Illinois. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Peoria, Illinois.
Before filing suit, the parties shall engage in good‑faith negotiations and, if unresolved within 30 days, non‑binding mediation in Peoria, Illinois. If litigation proceeds, venue remains as set forth in §18.
To the fullest extent permitted by law, each party waives trial by jury in any action or proceeding arising out of or relating to this Agreement.
In any action to enforce or interpret this Agreement (other than collections already addressed in §10.4), the prevailing party is entitled to recover its reasonable attorneys’ fees and costs.
19.1 Email Notices: All notices and approvals must be by email between Authorized Contacts. An email is deemed delivered when sent (absent bounce‑back or system notice of failure). Either party may update notice email addresses by email.
19.2 Form of Communications: Estimates, authorizations, changes, requests, approvals, disputes, and terminations shall be effective if sent by or to an Authorized Contact’s email.
19.3 Email Authority & Reliance: Contractor may rely on instructions or approvals sent from any Authorized Contact or any sender using an Owner‑controlled email domain, unless and until Owner revokes such authority by email. Owner is solely responsible for its internal approval processes.
If any provision is invalid/unenforceable, the remainder remains in force. No waiver of any breach constitutes a waiver of any other breach.
This Agreement (together with the Estimate, which sets site‑specific terms like addresses, service areas, triggers, and rates) is the entire agreement and supersedes prior proposals/communications. In any conflict, site‑specific terms in the Estimate govern those specific items; otherwise, these Terms govern. Amendments must be by email. Electronic acceptances and counterparts are valid and binding.
River City provides professional pressure washing, exterior cleaning, and related services. These Terms govern all use of our website, contact forms, quotes, and cleaning services. By engaging with us, you agree to these Terms and our Privacy Policy.
All price estimates provided are based on the information you supply and may be adjusted after an on-site inspection or upon assessing the actual scope of work.
Appointments are scheduled based on availability.
Payment is due upon completion of the service unless otherwise agreed.
We accept cash, checks, or major credit cards.
Failure to make payment may result in additional fees or legal collection efforts.
We understand that plans can change.
Customers agree to:
We are not responsible for damage caused by unsecured items or pre-existing issues such as loose paint, deteriorated surfaces, or cracks.
Your satisfaction matters to us.
If you’re not happy with the results, please contact us within 48 hours of service completion. We’ll inspect and, if necessary, re-clean the affected area at no additional charge.
While we take every precaution to protect your property, [Your Company Name] is not liable for:
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We may update these Terms of Service periodically. The most recent version will always be posted on this page, with the date of the last update indicated at the top. Continued use of our website or services after changes means you accept the updated Terms.
If you have questions about these Terms, please contact us:
Email: info@rivercityclean.com
Phone: 309-213-9622
