RIVER CITY PRESSURE WASHING
TERMS AND CONDITIONS OF SERVICE
Effective Date: June 7, 2024 • Last updated: August 2, 2025
This Terms and Conditions Agreement (“Agreement”) constitutes a legally binding contract between the client (“Client”) and River City Pressure Washing (“Company”), located at 514 Kaskaskia Road, Marquette Heights, Illinois 61554. By scheduling, accepting, or receiving services from the Company, the Client acknowledges that they have read, understood, and agree to be bound by all terms and conditions contained herein.
The Company specializes in professional pressure washing and wood-restoration services for residential and commercial properties, including but not limited to:
• Exterior building cleaning (siding, roofs, gutters)
• Concrete surfaces (driveways, walkways, patios)
• Deck and fence cleaning and restoration
• Wood staining and sealing services
• Soft-washing and chemical-cleaning applications
• Window washing services (interior and exterior)
One-Time Services: Clients may request individual cleaning services as needed.
Recurring Services: Available on weekly, monthly, seasonal, or annual schedules with potential special rates and scheduling priority.
Service Customization: Specific details of services and any exclusions will be documented in the service order or contract.
Specialized Cleaning: Services beyond routine cleaning (e.g., removal of paint overspray, hard-water stains, or construction debris) must be noted in the service agreement and may incur additional charges.
Services are limited to those explicitly detailed in the Client’s written estimate or work order.
No additional or implied services are included unless agreed to in writing.
The Company reserves the right to refuse or discontinue service if site conditions pose safety risks or potential damage beyond the scope of responsibility outlined herein.
All commercial clients are required to sign a Service Agreement or contract prior to the commencement of regular services.
Commercial service contracts will detail:
• List of services to be performed
• Service schedule (weekly, monthly, quarterly, or specific agreed dates)
• Pricing and payment terms
• Client-specific requirements and responsibilities
Contracts may be for fixed periods or open-ended until canceled.
Either party may terminate with written notice (commonly 30 days unless otherwise specified).
Commercial clients with long-term plans may benefit from locked-in rates or priority scheduling.
Appointments are scheduled on a first-come, first-served basis.
The Company will provide estimated arrival times and notify Clients of any schedule changes.
Service appointments may be subject to a service window (e.g., ± 30 minutes) due to traffic or unforeseen delays.
Services are weather-dependent and subject to delays due to inclement conditions.
24+ Hours Notice: No cancellation fee; deposits refunded or applied to rescheduled date.
Less than 24 Hours Notice: Cancellation fee of up to 50 % of service price (minimum $50) applies.
No-Show Policy: If Client is unavailable at scheduled time without prior notice, or fails to provide proper access, cancellation fee applies.
No fees charged for weather-related or Company-initiated rescheduling.
Full deposit refund if Client cannot accommodate new scheduling.
Client will be notified as soon as possible of any Company-initiated changes.
Provide clear, safe access to all service areas.
Ensure functional water supply and electrical access (if required).
For secured properties, arrange access codes or notify security.
Remove or relocate all personal property from work areas, including outdoor furniture, decorations, planters, vehicles, grills, toys, rugs, and other movable items.
Water Supply: Provide operational outdoor water spigot; ensure water is turned on prior to service.
Electrical Access: Provide access to electrical outlets if required for equipment.
Building Security: Ensure windows, doors, and openings are secure to prevent water intrusion.
Keep pets and children away from work areas during service.
Restrain or secure animals that may pose safety risks to personnel.
Maintain safe environment and heed any temporary hazard warnings from our team.
Inform Company of any delicate, fragile, or specialty surfaces requiring special care.
Disclose all known pre-existing damage or structural defects in writing.
Identify location of underground utilities, irrigation systems, or hidden installations.
Report any known hazards: broken glass, unstable structures, wasp infestations, electrical hazards, lead paint, or asbestos.
Ensure Company has permission to be on property and perform work.
Obtain necessary owner/landlord approval if not property owner.
Verify service activity will not violate HOA rules or building regulations.
The Client is solely responsible for identifying and disclosing, in writing before work begins, any electrical outlets, junction boxes, lighting fixtures, low-voltage landscape wiring, or other electrical components that are: (a) not weather-rated; (b) out of code compliance; (c) malfunctioning; or (d) otherwise in disrepair.
River City Pressure Washing makes every reasonable effort to mask, seal, or shield electrical components during service; however, the Company shall bear no liability for water intrusion, short-circuiting, corrosion, or property damage arising from pre-existing defects or the Client’s failure to provide notice as required above.
The Client agrees to indemnify and hold the Company harmless from third-party claims, losses, or damages related to undisclosed or defective electrical components.
The Client must inspect all painted or coated surfaces—including, but not limited to, siding, trim, doors, shutters, railings, downspouts, and gutters—and must disclose prior to service any areas exhibiting oxidation, chalking, blistering, flaking, peeling, hairline cracking, or other adhesion failures.
Because pressurized or soft-wash cleaning can dislodge loose paint or accelerate failure in compromised coatings, the Company will not be responsible for additional paint loss or aesthetic changes on surfaces that were already defective or improperly prepared/installed.
Failure to notify constitutes the Client’s acceptance of any resulting paint loss, discoloration, or coating failure that may occur in the normal course of cleaning.
River City Pressure Washing will, when practical, remove or relocate lightweight items (e.g., porch décor, patio furniture, potted plants) from the immediate work area.
Any object that the Client leaves on or near the work zone is deemed by the Client to be able to withstand chemical exposure, overspray, and moisture. The Company bears no liability for discoloration, corrosion, warping, or mechanical damage to such items.
The Client is responsible for removing or protecting heavy, fragile, or built-in features—such as string lights, solar fixtures, wind chimes, outdoor electronics, and specialty signage—prior to the arrival of the service crew, or for explicitly directing the crew to do so in writing.
Free estimates provided upon request.
No travel fees or hidden service surcharges.
Quoted price is the final price unless scope changes with Client approval.
All prices quoted in US Dollars; applicable taxes clearly stated.
Residential Services: Payment due upon completion unless otherwise agreed in writing.
Commercial Services: Payment terms specified in service agreement (typically Net 15 or Net 30 days).
Multiple payment methods accepted: cash, check, credit/debit cards, electronic payments.
Payments over 15 days past due subject to 25 % late fee.
Invoices unpaid 30 days after service may accrue interest at 1.5 % per month (18 % annually) or maximum legal rate.
Client responsible for collection costs, including reasonable attorney’s fees on overdue accounts.
Cancellation fees as outlined in Section 4.2.
Additional charges may apply for excessive preparation time due to Client’s failure to meet responsibilities.
Changes in scope will be communicated and agreed upon before proceeding.
Municipal water surcharges or metered hydrant fees, if requested by the Client, will be passed through at cost.
The Company does not guarantee removal of all stains. Certain stains may be permanent or require specialty treatments, including:
• Artillery fungus (small black spots) • Rust from irrigation systems • Deep-set oil/grease • Battery acid etching • Efflorescence on masonry
Wood stain colors may vary from samples due to natural wood characteristics. Exact color matching cannot be guaranteed.
Results vary based on surface condition, pre-existing stains, wear patterns, and previous treatments.
The Company is not responsible for spotting or mineral-related discoloration caused by water chemistry.
Cleaning may remove oxidation unevenly from siding, metal surfaces, and painted areas. Oxidation removal is not included unless specifically requested.
No warranty is provided regarding the lifespan of wood restoration treatments beyond the manufacturer’s material warranty.
Wear, fading, or minor peeling due to normal exposure does not constitute a defect.
While the Company uses detergents and techniques intended to minimize tannin bleed, shading differences, and “wet stripes,” untreated or unsealed wood may darken, brighten, spot, or otherwise change color when exposed to water and cleaning agents. The Company shall not be liable for any temporary or permanent discoloration of bare or untreated wood substrates, including fences, decks, cedar shake, pergolas, or outdoor furniture.
Cleaning processes involve the use of pressurized water and detergents. Even when outlets and fixtures are masked, moisture can migrate into electrical housings—especially those that are aged, improperly sealed, or non-GFCI-protected. The Company disclaims all liability for damage, corrosion, tripped breakers, or power interruption resulting from such pre-existing conditions.
Pressure or soft washing can reveal or exacerbate underlying oxidation on aluminum, vinyl-wrapped, or painted metal surfaces (e.g., gutters, fascia, garage doors) and may loosen failing paint on wood or masonry. The Client accepts that color shading or loss of gloss may remain visible after cleaning and does not constitute negligence or substandard workmanship by the Company.
Windows, doors, stucco control joints, masonry expansion joints, and other sealed penetrations may leak if caulking or sealant is aged, cracked, or missing. The Company disclaims all liability for water intrusion, staining, or interior damage that results from pre-existing sealant failure. The Client is responsible for inspecting and repairing such defects prior to service.
River City Pressure Washing carries comprehensive general liability insurance and workers’ compensation insurance. Proof of coverage is available upon request.
Accidental damage caused by our team’s actions will be covered by our insurance.
We document and report any accidental damage immediately.
The Company is not liable for:
Damage to pre-existing defects or structural issues.
Failure of components already in poor condition.
Water intrusion through compromised seals or openings.
Revelation of hidden damage through cleaning process.
Damage resulting from Client’s failure to meet responsibilities or specific directions against standard practices.
Compromised sealants, caulking, or expansion joints that allow water intrusion.
Client must inspect work areas and report issues within 3 calendar days of service completion.
The Company is not responsible for temporary stress or browning of vegetation, soil compression, or turf damage from equipment.
Pre-Service Condition Records – In addition to general before-and-after photos, the Company is authorized to photograph or video-record all electrical components, painted/coated surfaces, bare wood, and other areas identified by either party as potentially vulnerable in order to document their condition prior to service. These images are retained for a minimum of one year and may be shared with the Client, insurers, or legal counsel solely for the purpose of resolving quality or damage-related questions.
Client must notify the Company within 24-48 hours of service completion for resolution.
Prompt re-cleaning or, if necessary, partial/full refund may be provided.
Services will be performed by qualified personnel using industry-standard techniques.
Third-party materials are covered solely by manufacturer warranties.
Normal wear and tear or isolated deterioration does not constitute a defect.
Service results are contingent on the Client following the Company’s guidance, which includes but is not limited to:
Foot-Traffic & Vehicle Restrictions – Keep vehicles off cleaned or sealed driveways for at least 24 hours and restrict foot traffic on treated decks and patios for 48 hours.
Irrigation & Sprinklers – Disable nearby irrigation for 24 hours after service to prevent spotting or chemical dilution.
Furniture & Rugs – Do not replace outdoor furniture, grills, or welcome mats on treated surfaces until fully dry.
Failure to adhere to these instructions voids the satisfaction guarantee for the affected areas.
The Company’s total liability for any claims shall not exceed the amount paid by the Client for the specific service giving rise to the claim.
The Company shall not be liable for:
Indirect, consequential, or incidental damages.
Lost profits, business interruption, or loss of use.
Costs of alternative accommodations or equipment.
Third-party claims against the Client.
Loss or damage to Client-supplied décor, fixtures, or personal property that the Client leaves in or near the work zone.
Client agrees to indemnify the Company against third-party claims arising from Client’s breach of this Agreement or failure to fulfill Client responsibilities.
Services may be delayed or rescheduled due to inclement weather; the Company is not liable for such delays.
The Company is not liable for delays caused by circumstances beyond reasonable control, including natural disasters, power outages, pandemics, strikes, or other force-majeure events.
Cold Weather (below 38 °F / 3 °C): The Company may postpone or modify cleaning methods to avoid ice hazards and chemical flash-freezing.
Hot Weather (above 95 °F / 35 °C): High temperatures can cause rapid evaporation, streaking, or reduced chemical dwell time. The Company may adjust detergents, dwell times, or reschedule service to maintain quality and safety.
Scheduling changes made under this clause are treated the same as weather-related delays under Section 11.1.
Clients must first bring disputes to the Company’s attention in writing.
This Agreement is governed by Illinois state law. Exclusive jurisdiction is in Illinois state or federal courts.
All claims must be brought within one (1) year from the date the cause of action arose.
Client waives right to class-action participation and agrees to individual dispute resolution only.
River City Pressure Washing operates in compliance with all applicable local, state, and federal laws, OSHA safety regulations, and EPA environmental guidelines.
This document, together with any written service contract or project proposal, constitutes the complete agreement.
No amendments are binding unless in writing and signed by both parties. The Company may update these terms with advance notice; continued service use constitutes acceptance.
If any provision is deemed unenforceable, it shall be severed while the remainder remains in effect.
Failure to enforce any provision at any time does not constitute a waiver of that provision.
River City Pressure Washing
514 Kaskaskia Road • Marquette Heights, IL 61554
Phone: 309-213-9622 • Email: info@rivercityclean.com
Website: rivercityclean.com
Business Hours: 7:00 am – 6:00 pm, Monday through Saturday
River City Pressure Washing is committed to delivering exceptional results with professionalism and integrity. These terms ensure clarity and fairness for all parties. Thank you for choosing us for your cleaning needs!
All price estimates provided are based on the information you supply and may be adjusted after an on-site inspection or upon assessing the actual scope of work.
Appointments are scheduled based on availability.
Payment is due upon completion of the service unless otherwise agreed.
We accept cash, checks, or major credit cards.
Failure to make payment may result in additional fees or legal collection efforts.
We understand that plans can change.
Customers agree to:
We are not responsible for damage caused by unsecured items or pre-existing issues such as loose paint, deteriorated surfaces, or cracks.
Your satisfaction matters to us.
If you’re not happy with the results, please contact us within 48 hours of service completion. We’ll inspect and, if necessary, re-clean the affected area at no additional charge.
While we take every precaution to protect your property, [Your Company Name] is not liable for:
By using our website, you agree not to:
We may update these Terms of Service periodically. The most recent version will always be posted on this page, with the date of the last update indicated at the top. Continued use of our website or services after changes means you accept the updated Terms.
If you have questions about these Terms, please contact us:
Email: info@rivercity.com
Phone: 309-213-9622
RIVER CITY WINTER WORKS
TERMS AND CONDITIONS OF SERVICE
Effective Date: June 7, 2024 • Last updated: July 2, 2025
River City Winter Works (“Contractor”) and the client identified in the corresponding Estimate (“Owner”) enter into this Snow & Ice Maintenance Services Agreement (“Agreement”) for services performed in Illinois.
Acceptance of Terms. By accepting the Estimate (including by email confirmation, platform acceptance, or payment), Owner accepts and is bound by this Agreement as of the acceptance date. No signature is required. All authorizations, changes, requests, approvals, notices, disputes, and terminations under this Agreement must be in writing via email between the parties’ Authorized Contacts.
1.1 Owner: As identified in the Estimate.
1.2 Contractor: River City Winter Works.
1.3 Property: The service location(s) stated in the Estimate.
1.4 Authorized Contacts: The individuals and email addresses listed on the Estimate or the email address(es) used to accept the Estimate. Either party may update its Authorized Contacts by email.
2.1 Season Term: Unless otherwise stated in the Estimate, the seasonal term is November 15 through April 1 of the specified season(s).
2.2 Renewal: Any renewal or extension must be confirmed by email.
3.1 Trigger Depth: The snowfall depth at which plowing begins.
3.2 Event: A continuous period of winter weather requiring service that begins when accumulation‑causing precipitation starts and ends after six (6) consecutive hours without additional accumulation at the Property (measured under §4.7). New accumulation thereafter is a new Event.
3.3 Anti‑Icing: Applying liquid brine or other materials before or at the onset of an Event to reduce bonding to pavement.
3.4 De‑Icing: Applying materials during/after an Event to mitigate slipperiness.
3.5 Materials: Rock salt (sodium chloride), treated salt, liquid brine, calcium chloride, magnesium chloride, abrasives (sand/chip), or functionally similar products.
3.6 Service Areas: Paved areas stated in the Estimate (e.g., lots, drives, entrances, sidewalks).
4.1 Core Services: Snow plowing/clearing, anti‑icing, and de‑icing in the Service Areas identified in the Estimate.
4.2 Residential Trigger: For residential properties, plowing begins at 1.0 inch of accumulation.
4.3 Commercial Trigger: For commercial properties, the Trigger Depth is negotiable and must be agreed by email (defaulting to 1.0 inch if not otherwise agreed).
4.4 Sub‑1″ Policy (Email Request Required): For accumulations under 1 inch, plowing will not occur; salt, brine, or other de‑icing will be performed only upon Owner’s written email request (a standing, season‑long email authorization is permitted and must be renewed per §4.21).
4.5 Refusal of De‑Icing: If Owner declines de‑icing (including brine), Owner assumes all risk for slippery conditions resulting from that decision and will hold Contractor harmless as set forth in §17, except for Contractor’s gross negligence or willful misconduct.
4.6 Anti‑Icing with Brine: Contractor may perform brine pre‑treatment when forecast/conditions warrant if Owner has provided a standing email authorization; otherwise, anti‑icing is performed only upon Owner’s written email request (and must be renewed per §4.21).
4.7 Measurement Standard; Weather Source: Trigger Depth is measured by Contractor on representative paved surfaces using reasonable on‑site measurement; if impracticable, snowfall and pavement temperature may be referenced from NOAA/nearest available station or a reputable commercial weather service designated by Contractor. On‑site representative measurement controls if available. Drifts/wind‑scoured or unrepresentative areas may be excluded in Contractor’s reasonable discretion.
4.8 Response & Priorities: Contractor will use reasonable efforts to respond considering route logistics, storm intensity, timing, and site needs; specific response times are not guaranteed. Owner must promptly email Contractor about any unsafe conditions.
4.9 Multiple Visits; Continuous Storms: During prolonged/blowing snow, multiple pushes/applications may be required and billed accordingly.
4.10 Heavy/Successive Accumulations: If accumulation reaches 8 inches or more or successive events necessitate additional/loader equipment, Contractor will seek email authorization; hourly/equipment rates apply in addition to other charges. If Owner cannot be reached, Owner pre‑authorizes Contractor to act reasonably to maintain access/safety at published rates.
4.11 Parked Vehicles & Obstructions; Vehicles Disclaimer: Contractor is not responsible for clearing/treating areas blocked by parked vehicles/obstructions and is not responsible for damage to or from parked or moving vehicles during service. Contractor will make reasonable attempts to clear around vehicles without risk of damage.
4.12 Municipal Windrows: Clearing municipal windrows across entries/aprons is included once per Event; repeated returns caused by additional municipal passes may be billed.
4.13 Refreeze / Freeze‑Thaw; Reconsolidation: Owner acknowledges refreeze/black ice may occur after service due to melt, shade, drainage, or temperature drops. Post‑service reconsolidation, drifting, or windrow formation is not a defect in service; return visits are billable unless otherwise agreed by email.
4.14 Snow Placement; Hauling: Snow will be piled on‑site in reasonable stacking areas. Hauling/off‑site removal is not included unless authorized by email; hauling is billable.
4.15 Service Areas Only: Services are limited to areas stated in the Estimate. Additional areas require email authorization and may be billed.
4.16 Freezing Rain / Ice‑Only Events: When freezing rain or ice is forecast/observed, Contractor may perform anti‑icing/de‑icing without regard to snowfall Trigger only if authorized by Owner via email (a season‑long email authorization is permitted and must be renewed per §4.21). Charges apply.
4.17 Severe Weather Triage: During extreme or declared emergency conditions (e.g., blizzard, road closures, shortages), Contractor may triage routes and prioritize access/life‑safety areas at its reasonable discretion; ETAs and frequencies are not guaranteed.
4.18 No Continuous Monitoring: Contractor does not provide continuous site monitoring between visits. Services are performed per Event and per written email authorizations/standing instructions.
4.19 Open‑Up / Clean‑Up: During active Events, Contractor may perform an Open‑Up pass to restore access (lanes/entries). Clean‑Up/Widening to curb‑to‑curb, stall clearing, and push‑backs typically occur after the Event ends and may be billed separately if outside the Estimate scope.
4.20 Temporary Safety Suspension: Contractor may suspend work in any area it deems unsafe (e.g., congested pedestrians, downed lines, obstructed surfaces) and will resume when reasonably safe. Such suspension is not a breach.
4.21 Seasonal Renewal of Standing Instructions: Any standing email authorization for anti‑icing/de‑icing under §4.4 or §4.16 expires at the end of each Season Term and must be renewed by email for the following season.
5.1 Access; Marking; Staking: Before the season, Owner will email any site drawings/notes and will mark hazards (curbs, islands, utilities, drains, speed bumps, uneven pavement, low overhangs) and install high‑visibility stakes along curbs/islands/drains/transitions. Contractor can perform staking at additional cost if requested by email.
5.2 Vehicles/Obstacles: Owner will use reasonable efforts to move vehicles/portable obstacles in service windows.
5.3 Drainage & Premises Conditions: Owner is responsible for drainage, broken pavement, heaved concrete/asphalt, pre‑existing defects, and conditions affecting outcomes.
5.4 Notice & Acceptance of Service: Owner must email Contractor about unsafe conditions or alleged service deficiencies by the earlier of 12 hours after service or by 10:00 a.m. the next calendar day if service occurred overnight; otherwise service is deemed accepted.
5.5 Interior/Entry Slip Hazards: Owner is responsible for interior walk‑off mats, wet‑floor signage, and any temporary exterior caution signage. Contractor’s services mitigate, but do not eliminate, slip hazards.
5.6 Downstream Notice: Owner is responsible for informing tenants/residents/users of Trigger Depths, sub‑1″ policy, and caution expectations; failure to do so does not expand Contractor’s duties.
6.1 Availability: Materials (including salt and brine) are subject to market availability. If unavailable, services may be delayed or not performed; Contractor is not in breach for shortages.
6.2 Price Changes/Surcharges: Contractor may adjust prices and/or apply surcharges when material costs spike; additional charges may be invoiced after each application.
6.3 Residue & Aesthetics: Materials may leave residue/film/white staining and contribute to minor corrosion or cosmetic effects; these are normal incidents of winter maintenance.
6.4 Temperature Limitations: Owner acknowledges certain Materials (e.g., sodium‑chloride salt/brine) have reduced effectiveness at lower pavement temperatures and that Contractor may recommend alternatives (e.g., treated salt, calcium/magnesium chloride) at additional cost. Complete melting is not guaranteed under extreme conditions.
6.5 Environmental Practices & Stormwater: Contractor applies Materials at calibrated, industry‑consistent rates to balance safety and chloride loading. Owner remains responsible for site drainage and stormwater compliance.
7.1 Equipment: Contractor may use trucks with steel plows, pushers, loaders, skid steers, spreaders, liquid brine systems, and hand equipment.
7.2 Standard of Care: Contractor will perform services in a good and workmanlike manner consistent with industry practice and to Owner’s reasonable satisfaction.
7.3 No Guarantee of Perfect Conditions: Contractor does not guarantee surfaces will be entirely free of snow/ice or that slip hazards will be eliminated. Winter conditions are inherently variable; Owners/users must exercise caution.
8.1 Reasonable Care; Limitations; Vehicles: Contractor will exercise reasonable care to avoid damage; however, Contractor is not liable for damage to items covered by snow and not visible, for pre‑existing defects, for incidental/inevitable effects of plowing/Materials (e.g., minor scuffing, abrasive marks, salt/brine residue), or for damage to or from parked/moving vehicles during service.
8.2 Steel Plow Surfaces: Steel plows may leave scraping marks or rust spots; Owner acknowledges these are normal wear and tear of winter service.
8.3 Curbs/Asphalt/Concrete: Contractor is not liable for damage to asphalt/curbing/pavers/concrete from piles, frost heave, existing cracks, or edge spalling.
8.4 Turf/Plantings: Contractor is not responsible for turf burn or plant damage from Materials. If turf is physically damaged by plowing, Contractor will provide pricing for repair after May 1 based on seasonal conditions.
8.5 Damage Reporting: Alleged property damage must be reported by email within 48 hours of discovery; failure to provide timely notice waives the claim.
8.6 New Concrete / Specialty Surfaces: Owner shall email‑notify Contractor of newly poured concrete (≤12 months), sealed/decorative concrete, specialty pavers, or coatings. Owner acknowledges potential spalling/etching/discoloration from Materials and assumes risk unless suitable alternatives (if available) are authorized by email at additional cost.
8.7 Inspection & Preservation: Owner shall not repair or alter alleged damage until Contractor has had a reasonable opportunity (up to 7 days) to inspect. Failure to preserve the condition may waive or reduce the claim to the extent prejudiced.
8.8 Specialty Surfaces Methods: On pavers, stamped/colored/epoxy‑coated, or decorative concrete, Contractor may use equipment or Materials reasonably suited to conditions; surface marring or abrasion from contact equipment may still occur despite reasonable care and is deemed normal for winter maintenance.
8.9 Roadside Fixtures: Owner assumes risk for mailboxes, landscape lighting, low posts, and similar fixtures located within plow throw or stacking zones unless clearly marked and set back per local standards.
9.1 Documentation: Contractor may photograph/video the Property and maintain service logs for documentation, quality, billing, defense, and marketing (without disclosing confidential Owner information).
9.2 Records Retention: Contractor will retain service logs/images for at least 24 months after the Season Term unless a claim is pending.
9.3 Service Records as Evidence: Time‑stamped photos, GPS/telematics, and service logs maintained by Contractor shall constitute prima facie evidence of service timing and scope.
Owner shall email‑notify Contractor within 24 hours of any slip‑and‑fall incident allegedly related to winter conditions at the Property and provide available details (date/time, location, photos/video, witness contacts). The parties will preserve and share relevant records in good faith. Failure to provide timely notice may prejudice investigation/defense.
10.1 Rates: As stated in the Estimate or subsequent email agreement (per‑push, per‑event, T&M, seasonal, or hybrid).
10.2 Invoices: Emailed after service or on the schedule stated in the Estimate; Net 15 days from invoice date.
10.3 Finance Charge; Suspension: Past‑due balances accrue the lesser of five percent (5%) per 30 days or the maximum rate permitted by law, plus applicable fees. Contractor may suspend services for nonpayment without liability; Owner remains responsible for conditions during suspension.
10.4 Attorneys’ Fees; Collections: Owner will pay Contractor’s reasonable attorneys’ fees and collection costs. Contractor may apply any prepaid balance to unpaid amounts.
10.5 Payment Disputes: Owner must dispute any invoice by email within 10 days of receipt; otherwise the invoice is deemed accepted.
10.6 No Set‑Off: Owner may not withhold payment or set off amounts due except as required by law or agreed by email.
10.7 Convenience/NSF Fees: Where permitted by law, credit/debit card payments may include a disclosed processing fee as shown on the Estimate/invoice; returned/NSF payments may incur a fee as shown on the Estimate/invoice.
10.8 Deposit/Retainer (If Stated): If the Estimate specifies a deposit/retainer, Owner shall maintain it; unused portions may be applied to final invoices.
10.9 Minimum Charges: Each mobilization for plowing and each de‑icing/anti‑icing application is subject to a minimum charge as stated on the Estimate or current written rate sheet.
10.10 After‑Hours & Holidays: Services performed on New Year’s Day, MLK Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, or during municipal‑restricted hours may be billed at premium rates when noted on the Estimate or by subsequent email.
Any change in scope, Trigger Depth, Service Areas, priorities, or Materials must be approved by email and may affect price/schedule. Return visits for refreeze, windrows, or Owner requests outside scope are billable.
12.1 Coverages: Contractor will maintain Commercial General Liability and Commercial Auto as required by Illinois law; Workers’ Compensation as required by law; and Employers’ Liability with limits not less than $500,000 each accident/disease/employee (or higher if carried).
12.2 Additional Insured; Primary & Non‑Contributory: For commercial properties, upon email request, Contractor will name Owner as Additional Insured on GL and Auto for ongoing/completed operations, on a primary and non‑contributory basis, to the extent available.
12.3 Waiver of Subrogation (Property Damage): To the extent permitted by law, each party’s property insurers shall waive subrogation against the other for property damage.
12.4 Certificates: Contractor will email a certificate of insurance (and available endorsements) upon request, as available from its insurers, and will use commercially reasonable efforts to update Owner upon material changes.
12.5 Umbrella/Excess: Contractor may maintain umbrella/excess liability over GL/Auto/Employers’ Liability.
13.1 Termination for Convenience: Either party may terminate with 15 days’ email notice. Owner shall pay for all services/materials through the termination date.
13.2 Termination/Suspension for Cause: Contractor may suspend or terminate immediately for nonpayment or Owner breach.
13.3 Survival: Payment, indemnification, limitations of liability, governing law, and dispute provisions survive termination.
14.1 Subcontractors: Contractor may use qualified subcontractors and will require them to maintain insurance/obligations no less protective than those applicable to Contractor.
14.2 Independent Contractor: Contractor is an independent contractor.
14.3 Direction: Owner shall not direct or supervise subcontractors; all directions flow through Contractor.
15.1 Force Majeure: Contractor is not liable for delay/non‑performance due to events beyond reasonable control, including severe/extreme weather, blizzards, ice storms, supply shortages, accidents, equipment breakdowns, labor issues, government actions, or utility failures. Performance is excused during such events.
15.2 Change in Law: If a change in law, ordinance, or governmental guidance increases the cost or scope of services (e.g., chloride restrictions, municipal response rules), Contractor may issue an email change notice adjusting methods and pricing effective upon notice.
If Owner indicates by email that services are subject to the Illinois Prevailing Wage Act or similar requirements, Contractor will comply (including certified payroll). Any increased wage/fringe, reporting, bonds, or compliance costs will be billed per the Estimate or a subsequent email change order.
17.1 Owner Indemnification: To the fullest extent permitted by law, Owner shall defend, indemnify, and hold harmless Contractor, its owners, employees, and subcontractors from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) the condition of the Property; (b) Owner’s acts/omissions; (c) Owner’s selection of Trigger Depth or refusal of de‑icing/anti‑icing (including brine); or (d) incidents involving third parties at the Property, except to the extent caused by Contractor’s gross negligence or willful misconduct.
17.2 No‑Salt / No‑De‑Icing Assumption of Risk: If Owner declines de‑icing/anti‑icing by email, Owner assumes all risk for resulting slip hazards and shall indemnify Contractor as above.
17.3 No Third‑Party Beneficiaries: This Agreement creates obligations only between Owner and Contractor; no third party may rely on or enforce it.
17.4 Mutual Waiver of Consequential Damages: Each party waives any claim against the other for consequential, incidental, special, exemplary, or punitive damages (including lost profits or business interruption), to the fullest extent permitted by law.
17.5 Limitation of Liability (Contractor): Contractor’s aggregate liability shall not exceed the fees paid by Owner to Contractor for services performed during the 60 days immediately preceding the event giving rise to the claim, except as prohibited by law.
This Agreement is governed by the laws of the State of Illinois. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Peoria, Illinois.
Before filing suit, the parties shall engage in good‑faith negotiations and, if unresolved within 30 days, non‑binding mediation in Peoria, Illinois. If litigation proceeds, venue remains as set forth in §18.
To the fullest extent permitted by law, each party waives trial by jury in any action or proceeding arising out of or relating to this Agreement.
In any action to enforce or interpret this Agreement (other than collections already addressed in §10.4), the prevailing party is entitled to recover its reasonable attorneys’ fees and costs.
19.1 Email Notices: All notices and approvals must be by email between Authorized Contacts. An email is deemed delivered when sent (absent bounce‑back or system notice of failure). Either party may update notice email addresses by email.
19.2 Form of Communications: Estimates, authorizations, changes, requests, approvals, disputes, and terminations shall be effective if sent by or to an Authorized Contact’s email.
19.3 Email Authority & Reliance: Contractor may rely on instructions or approvals sent from any Authorized Contact or any sender using an Owner‑controlled email domain, unless and until Owner revokes such authority by email. Owner is solely responsible for its internal approval processes.
If any provision is invalid/unenforceable, the remainder remains in force. No waiver of any breach constitutes a waiver of any other breach.
This Agreement (together with the Estimate, which sets site‑specific terms like addresses, service areas, triggers, and rates) is the entire agreement and supersedes prior proposals/communications. In any conflict, site‑specific terms in the Estimate govern those specific items; otherwise, these Terms govern. Amendments must be by email. Electronic acceptances and counterparts are valid and binding.
River City provides professional pressure washing, exterior cleaning, and related services. These Terms govern all use of our website, contact forms, quotes, and cleaning services. By engaging with us, you agree to these Terms and our Privacy Policy.
All price estimates provided are based on the information you supply and may be adjusted after an on-site inspection or upon assessing the actual scope of work.
Appointments are scheduled based on availability.
Payment is due upon completion of the service unless otherwise agreed.
We accept cash, checks, or major credit cards.
Failure to make payment may result in additional fees or legal collection efforts.
We understand that plans can change.
Customers agree to:
We are not responsible for damage caused by unsecured items or pre-existing issues such as loose paint, deteriorated surfaces, or cracks.
Your satisfaction matters to us.
If you’re not happy with the results, please contact us within 48 hours of service completion. We’ll inspect and, if necessary, re-clean the affected area at no additional charge.
While we take every precaution to protect your property, [Your Company Name] is not liable for:
By using our website, you agree not to:
We may update these Terms of Service periodically. The most recent version will always be posted on this page, with the date of the last update indicated at the top. Continued use of our website or services after changes means you accept the updated Terms.
If you have questions about these Terms, please contact us:
Email: info@rivercity.com
Phone: 309-213-9622
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