These Terms and Conditions of Service (“Terms” or “Agreement”) are a binding agreement between the client, property owner, authorized representative, or responsible party (“Client”) and River City Industries LLC d/b/a River City Pressure Washing (“Company,” “Contractor,” “we,” “us,” or “our”).

These Terms apply to all services performed by the Company unless modified in a written project-specific agreement signed or accepted by both parties. These Terms are published on the Company’s website and may be incorporated by reference into estimates, proposals, invoices, work orders, service agreements, and change orders.

The Client accepts the project by signing a paper estimate or agreement, approving it electronically through Markate or another agreed platform, or sending a written approval from an authorized contact. A deposit may serve as acceptance only when the payment request clearly explains that consequence and provides the applicable Terms before payment. Merely visiting the website, receiving an invoice, or receiving an unsolicited service does not by itself establish acceptance.

Before approval, the Client must be given a copy of these Terms or a clear, accessible link and an opportunity to review them. The approved estimate or agreement should identify the applicable Terms by service, publication date, and version. The Company will retain the accepted project record and the corresponding Terms copy or permanent version link.

Unless otherwise stated in writing, these website Terms are incorporated into every estimate, proposal, invoice, work order, service agreement, and change order issued by River City Pressure Washing.

If a project-specific estimate, proposal, contract, addendum, or change order contains more specific terms than these general Terms, the more specific written project document will control for that project. If any portion of these Terms is found unenforceable, the remaining provisions remain in effect.

4.1 Services Provided

River City Pressure Washing provides exterior cleaning, restoration, and maintenance services, including but not limited to:

• Residential pressure washing
• Commercial pressure washing
• Soft washing
• House washing
• Roof cleaning
• Gutter exterior cleaning
• Concrete cleaning
• Driveway, sidewalk, patio, and walkway cleaning
• Deck and fence cleaning
• Wood restoration
• Wood staining and sealing
• Log home cleaning and restoration
• Corn cob blasting or media blasting when specifically included
• Window washing
• Exterior building cleaning
• Specialized surface cleaning
• Seasonal or recurring maintenance services

4.2 Written Scope Controls

Services are limited to the specific work described in the written estimate, proposal, work order, contract, or invoice.

No additional or implied services are included unless agreed to in writing.

4.3 Service Customization

The Company may customize services based on surface type, age, condition, access, safety, weather, environmental conditions, and Client goals. Specialized cleaning or restoration services, including but not limited to paint overspray removal, hard water stain removal, rust removal, artillery fungus removal, oil stain treatment, graffiti removal, heavy oxidation removal, coating removal, chinking repair, caulking replacement, rot repair, or log restoration, must be specifically included in writing and may require additional charges.

4.4 Right to Refuse or Discontinue Service

The Company reserves the right to refuse, pause, reschedule, or discontinue service if site conditions create a safety risk, risk of property damage, weather concern, access issue, chemical exposure concern, structural concern, or other condition outside the agreed scope of work.

5.1 Estimates

Estimates are based on information available at the time of quoting, including Client-provided details, photos, measurements, site observations, and visible surface conditions.

Estimates may be adjusted after an on-site inspection or if actual conditions differ from what was represented or visible at the time of estimate.

5.2 Quote Validity

Unless otherwise stated, quotes are valid for 30 days from the date issued.

5.3 Included Costs

Prices include labor, standard materials, and ordinary equipment necessary to complete the stated scope unless otherwise noted.

Special equipment, lifts, scaffolding, containment, extensive masking, unusual access requirements, specialty chemicals, disposal fees, municipal water fees, metered hydrant charges, or additional materials may be billed separately if not included in the written scope.

5.4 Final Price

The quoted price is the final price only for the stated scope of work. Additional work, changed conditions, hidden damage, Client-requested additions, or changes in scope may result in additional charges.

6.1 Scheduling

Appointments are scheduled based on availability, weather, crew scheduling, and project requirements.

The Company may provide estimated arrival windows. Arrival times may vary due to weather, traffic, equipment delays, previous job delays, or other unforeseen circumstances.

6.2 Weather-Dependent Services

Exterior cleaning, staining, sealing, blasting, sanding, and restoration work are weather-dependent. Services may be delayed or rescheduled due to rain, snow, freezing temperatures, excessive heat, high humidity, high winds, lightning, wet surfaces, poor drying conditions, or unsafe conditions.

Weather-related delays are not considered a breach of contract.

6.3 Temperature and Moisture Conditions

The Company may postpone, modify, or reschedule work if temperatures, surface temperatures, wood moisture levels, humidity, dew point, rain forecast, or drying conditions are not suitable for cleaning, staining, sealing, coating, caulking, chinking, or restoration work.

6.4 Company-Initiated Rescheduling

No fees will be charged for Company-initiated rescheduling due to weather, safety, equipment issues, or conditions outside the Company’s reasonable control.

7.1 Client-Initiated Cancellations

The Client must provide at least 24 hours’ notice to cancel or reschedule service.

Cancellations with at least 24 hours’ notice may be rescheduled without penalty, unless otherwise stated in the project agreement.

7.2 Late Cancellations

Cancellations with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service price, with a minimum fee of $50.

7.3 No-Show or No-Access Fee

If the Company arrives and cannot perform the work because the Client failed to provide access, water, electricity, approvals, gate codes, unlocked areas, or required preparation, the Client may be charged a cancellation, trip, or mobilization fee.

7.4 Deposits

Deposits may be required for larger projects, specialty services, commercial work, staining/sealing projects, wood restoration, log home restoration, media blasting, or projects requiring ordered materials.

Deposit refundability will be stated in the project proposal. Deposits may be non-refundable once materials are ordered, project time is reserved, or mobilization has begun.

8.1 Residential Services

Unless otherwise agreed in writing, payment is due upon completion of service.

8.2 Commercial Services

Commercial payment terms will be stated in the service agreement, invoice, or contract. Common terms may include due upon completion, Net 15, or Net 30.

8.3 Accepted Payment Methods

The Company may accept cash, check, credit card, debit card, electronic payment, ACH, or other approved payment methods.

8.4 Late Payments

For an undisputed principal balance remaining unpaid more than 30 days after its due date, simple interest may accrue prospectively at 0.75% per month (9% per year), or the lower maximum lawful rate, only if this charge was disclosed and agreed to before service. Interest is not compounded and is not charged on prior interest, fees, or amounts subject to a timely, good-faith billing dispute while that dispute is being reviewed. No separate percentage late-payment penalty is imposed by these Terms. Nothing in this provision authorizes a charge prohibited by applicable law.

8.5 Collection Costs

The Company may seek reasonable, actually incurred collection costs and attorney’s fees only when recoverable under applicable law and an enforceable agreement, or awarded by a court. No automatic percentage collection charge applies.

8.6 Returned Payments

A returned-payment charge is limited to actual, documented bank costs, disclosed in advance where required and permitted by applicable law. A good-faith payment dispute alone does not create a penalty. Undisputed amounts remain payable when due.

9.1 Property Access

The Client must provide clear, safe access to all service areas.

This includes unlocking gates, providing access codes, moving vehicles, notifying security, securing pets, and ensuring workers can access the areas to be serviced.

9.2 Water and Electrical Access

The Client must provide functional outdoor water access unless the proposal states that the Company will provide water.

If electrical access is required, the Client must provide safe, functioning electrical outlets.

9.3 Preparation of Work Areas

Before service, the Client must remove or relocate:

• Outdoor furniture
• Grills
• Potted plants
• Decorations
• Flags
• Rugs and mats
• Toys
• Vehicles
• Garden hoses
• Fragile items
• Wall décor
• Outdoor electronics
• String lights
• Solar lights
• Wind chimes
• Signs
• Personal property
• Any item that could be damaged by water, detergents, overspray, dust, media, or coatings

Any item left in or near the work area is deemed by the Client to be able to withstand exposure to water, detergents, overspray, chemicals, debris, dust, and normal work activity.

9.4 Windows, Doors, and Openings

The Client must ensure that all windows, doors, vents, pet doors, skylights, garage doors, and other openings are closed, sealed, and in good working condition before service begins.

The Company is not responsible for water intrusion through open, defective, aged, loose, improperly sealed, or poorly maintained openings.

9.5 Pets and Children

The Client must keep pets, children, and bystanders away from work areas during service and until surfaces are safe to use.

9.6 Disclosure of Known Conditions

Before work begins, the Client must disclose all known fragile surfaces, pre-existing damage, leaks, failed coatings, oxidation, loose paint, deteriorated wood, rot, insect damage, electrical problems, plumbing problems, irrigation systems, underground utilities, hidden installations, structural issues, safety hazards, lead paint, asbestos, wasp nests, or other risks. Failure to disclose known conditions may result in additional charges and releases the Company from liability for related damage.

9.7 Permissions and Approvals

The Client represents that they have the authority to authorize work on the property.

If the Client is not the property owner, the Client is responsible for obtaining written approval from the owner, landlord, property manager, HOA, municipality, or any other required party.

The Company may stop or refuse work if unsafe conditions are present, including but not limited to:

• Unsafe ladders, decks, stairs, or railings
• Electrical hazards
• Exposed wiring
• Broken glass
• Unstable structures
• Unsafe roof access
• Aggressive animals
• Active wasp, hornet, or bee nests
• Hazardous materials
• Lead paint concerns
• Asbestos concerns
• Ice, snow, or slick surfaces
• Severe weather
• Poor lighting
• Unsafe access
• Any condition that may endanger workers, property, or the public

Additional charges may apply if hazardous conditions require extra labor, equipment, remediation, or rescheduling.

The Company will take reasonable precautions to protect surrounding surfaces, landscaping, windows, doors, fixtures, and personal property.

However, exterior cleaning and restoration work may involve water, detergents, bleach-based solutions, surfactants, acids, degreasers, neutralizers, brighteners, stains, sealers, media blasting material, dust, sanding residue, overspray, runoff, ladders, hoses, equipment, and foot traffic. The Client understands that incidental water, dust, debris, overspray, or runoff may occur.

The Company will use reasonable efforts to protect landscaping and vegetation when applicable. This may include pre-wetting, rinsing, covering, diverting runoff, or using plant protection practices. The Company is not responsible for temporary stress, browning, wilting, spotting, soil disturbance, mulch disturbance, turf compression, or damage caused by pre-existing plant health issues, sensitive plant species, poor drainage, excessive heat, drought, chemical sensitivity, or unavoidable work conditions.

The Client is responsible for notifying the Company of sensitive plants, newly planted landscaping, specialty vegetation, ponds, water features, gardens, or delicate areas before work begins.

The Client is responsible for identifying and disclosing any electrical outlets, junction boxes, lighting fixtures, security cameras, low-voltage wiring, landscape lighting, pool equipment, exterior speakers, doorbells, control panels, or other electrical components that are not weather-rated, defective, loose, improperly sealed, malfunctioning, aged, or out of code compliance. The Company may mask, shield, or avoid electrical components when practical, but cleaning and restoration work involves moisture and may cause water migration into defective or unsealed electrical components.

The Company is not liable for water intrusion, corrosion, short-circuiting, tripped breakers, equipment failure, loss of power, or property damage resulting from pre-existing electrical defects, improper installation, poor sealing, age, or the Client’s failure to disclose known issues.

The Client must disclose any painted, coated, stained, sealed, wrapped, or finished surfaces that show signs of:

• Oxidation
• Chalking
• Fading
• Peeling
• Flaking
• Blistering
• Cracking
• Loose paint
• Poor adhesion
• Prior coating failure
• Improper preparation
• Previous repairs
• Water damage
• Sun damage

Pressure washing, soft washing, rinsing, brushing, or chemical cleaning may reveal, loosen, remove, streak, or unevenly disturb compromised paint, coatings, stains, oxidation, or finishes.

The Company is not responsible for paint loss, oxidation disruption, coating failure, discoloration, uneven sheen, or aesthetic changes caused by pre-existing coating failure, age, oxidation, poor adhesion, improper application, or defective surfaces. Oxidation removal is not included unless specifically stated in writing.

Windows, doors, siding seams, stucco joints, masonry joints, expansion joints, caulking, sealants, vents, roof transitions, and wall penetrations may leak if aged, cracked, missing, improperly installed, or poorly maintained. The Company is not responsible for water intrusion, staining, interior damage, mold, mildew, swelling, paint damage, drywall damage, flooring damage, or other losses caused by pre-existing or defective seals, openings, building defects, or construction issues.

The Client is responsible for inspecting and repairing vulnerable openings before service.

The Company does not guarantee removal of all stains, discoloration, or contaminants.

Some stains may be permanent or may require specialty treatment not included in the base service, including but not limited to:

• Rust
• Irrigation stains
• Battery acid stains
• Oil stains
• Grease stains
• Tannin stains
• Artillery fungus
• Efflorescence
• Mold staining
• Mildew staining
• Mineral deposits
• Hard water stains
• Organic staining
• Paint overspray
• Graffiti
• Tire marks
• Leaf stains
• Fertilizer stains
• Chemical burns
• Etching
• Previous coating shadows

Specialty stain removal must be specifically included in writing.

Cleaning results vary based on surface age, porosity, previous treatments, wear patterns, stains, drainage, freeze-thaw damage, sealer condition, salt exposure, and surface deterioration.

Pressure washing may reveal pre-existing cracks, scaling, spalling, pitting, failed sealer, previous repairs, aggregate exposure, or uneven color. The Company is not responsible for pre-existing concrete deterioration, failed sealer, hidden defects, or permanent stains.

Roof cleaning results depend on roof age, shingle condition, algae growth, moss growth, lichen growth, granule retention, ventilation, shade, tree coverage, and drainage.

The Company is not responsible for pre-existing roof damage, loose shingles, granule loss, brittle shingles, failed flashing, leaks, gutter issues, or roofing defects.

Some moss, lichen, or organic growth may release over time after treatment rather than immediately. Walking on roofs may be avoided or limited for safety and surface protection. The Company determines the safest and most appropriate method.

Window cleaning results may vary based on glass age, seal failure, hard water staining, scratches, construction debris, mineral deposits, oxidation runoff, screen condition, paint overspray, silicone residue, or prior damage.

The Company is not responsible for pre-existing scratches, failed seals, fogged glass, broken grids, brittle screens, loose trim, or permanent mineral staining. Hard water stain removal, paint removal, scraper work, construction cleanup, or restoration-level glass correction is not included unless specifically stated in writing.

20.1 Natural Wood Variation

Wood is a natural material. Color, grain, absorption, texture, density, age, prior coatings, sun exposure, moisture exposure, tannins, and previous maintenance affect final appearance.

The Company cannot guarantee exact color matching, uniform tone, uniform sheen, or identical appearance across all boards, logs, rails, posts, fences, decks, or wood surfaces.

20.2 Cleaning and Brightening Effects

Wood cleaning, stripping, brightening, neutralizing, and rinsing may change the color, texture, or appearance of wood. Some darkening, lightening, raised grain, fuzzing, tannin bleed, water marks, or uneven appearance may occur.

20.3 Existing Coatings

Existing stain, paint, sealer, oil, film-forming coating, or unknown coating may affect cleaning, stripping, sanding, adhesion, absorption, color, and long-term performance.

Complete removal of prior coatings is not guaranteed unless specifically stated, tested, and included in the written scope.

20.4 Sanding

Sanding is included only if specifically stated in the proposal. Unless otherwise stated, sanding is limited to the areas and level of detail described in the written scope.

Additional sanding, blending, coating removal, or cosmetic correction may require a change order.

20.5 Stain and Sealer Performance

Stain and sealer performance depends on product type, application conditions, wood moisture, weather exposure, maintenance, traffic, drainage, sun exposure, previous coatings, and wood condition.

No warranty is provided regarding the lifespan of wood stains, sealers, or coatings beyond any applicable manufacturer warranty, unless expressly stated in writing. Normal fading, wear, mildew, algae, peeling caused by prior coatings, moisture issues, tannin bleed, checking, cracking, or maintenance-related deterioration is not considered defective workmanship.

This section applies to log cabins, log homes, timber structures, exposed log siding, and related exterior log restoration work.

21.1 Log Home Restoration Results

Log home restoration involves working with natural, aged, weathered, and often previously coated wood. Due to age, construction style, prior coatings, moisture exposure, sun exposure, shade, previous repairs, wood species, and natural log variation, the Company cannot guarantee a perfectly uniform color, texture, sheen, or appearance. The goal of log home restoration is to remove failed coating to the extent reasonably practical, prepare the surface, and apply a protective finish system according to the selected scope of work.

21.2 Media Blasting / Corn Cob Blasting

When corn cob blasting, media blasting, sanding, stripping, or other mechanical coating-removal methods are used, the process may:

• Raise wood grain
• Expose soft wood
• Remove loose fibers
• Reveal hidden rot
• Reveal insect damage
• Reveal previous repairs
• Reveal deeper checks and cracks
• Create texture differences
• Expose coating shadows
• Expose staining hidden beneath old coatings
• Alter the surface profile of aged or weathered logs

The Company will use reasonable professional care, but some surface texture change is inherent to restoration blasting and does not constitute damage or defective workmanship.

21.3 Existing Coating Removal Limitations

The Company will remove failed or deteriorated coatings to the extent reasonably practical based on the selected package or written scope.

Complete removal of all prior stain, sealer, pigment, coating shadows, discoloration, black staining, water staining, oxidation, embedded residue, or previous finish is not guaranteed. Some areas may require additional sanding, chemical stripping, scraping, detail blasting, or additional restoration work beyond the original scope. Such work may require a written change order.

21.4 Dark Staining and Discoloration

Black staining, water staining, mildew staining, iron staining, tannin staining, coating shadows, sun damage, oxidation, and deep discoloration may remain visible after cleaning, blasting, sanding, brightening, staining, or sealing.

The Company does not guarantee that all stains or discoloration will be removed.

21.5 Checks, Cracks, Gaps, Caulking, and Chinking

Logs naturally expand, contract, check, crack, and move over time.

Unless specifically included in the written scope, log home restoration does not include:

• Full check sealing
• Full caulking replacement
• Full chinking replacement
• Log joint repair
• Window or door sealing
• Water intrusion repair
• Structural correction
• Log replacement
• Carpentry repairs

Existing checks, cracks, gaps, failed chinking, failed caulking, open joints, or unrepaired water-entry points may allow water intrusion before, during, or after service.

The Company is not responsible for water intrusion, staining, rot, coating failure, or damage caused by pre-existing or unrepaired openings.

21.6 Hidden Rot, Insect Damage, and Structural Issues

Blasting, stripping, washing, and sanding may reveal hidden rot, soft wood, insect damage, previous patching, failed log ends, deteriorated trim, or structural defects that were not visible during the estimate.

Repair of rot, insect damage, log replacement, carpentry, structural correction, concealed damage, or failed log sections is excluded unless specifically listed in the written scope.

Any such work will require a written change order.

21.7 Moisture Content and Coating Readiness

Stain, sealer, caulk, chinking, and coating application are subject to suitable weather conditions and acceptable wood moisture levels.

The Company may delay coating if logs are too wet, temperatures are unsuitable, humidity is excessive, rain is forecast, dew conditions are unfavorable, or the product manufacturer’s application conditions cannot reasonably be met.

Drying delays are not considered a breach of contract.

21.8 Sample Areas and Test Patches

Due to unknown existing coatings and wood conditions, the Company may recommend or require a sample area before full production.

A sample area may be used to evaluate coating removal, blasting texture, color expectations, stain appearance, sealer absorption, and surface condition.

Final results may still vary across the structure due to sun exposure, age, moisture, prior coatings, wood condition, and weathering.

21.9 Package Selection and Expected Results

The Client understands that each service package includes a different level of preparation, coating removal, repair, and protection.

A maintenance cleaning or re-seal package does not include full coating removal, full media blasting, full sanding, full check sealing, full chinking repair, or restoration-level appearance unless specifically stated in writing. The final result will be evaluated based on the selected package, not based on the scope or expected outcome of a higher-tier package.

21.10 Log Home Maintenance Responsibility

Exterior log homes require ongoing maintenance.

After completion, the Client is responsible for routine inspections, cleaning, maintenance coats, keeping gutters and downspouts functioning, preventing sprinkler overspray, trimming vegetation away from the structure, monitoring checks and sealants, addressing water-entry points, and following product maintenance recommendations. Failure to maintain the structure may shorten coating life and void any workmanship or satisfaction guarantee.

Some services may be offered in multiple packages or levels, such as maintenance cleaning, standard restoration, premium restoration, stain/seal packages, or recurring maintenance plans.

The Client understands that lower-priced packages may provide limited preparation, limited stain removal, limited coating removal, limited repair, or limited long-term protection. The Company is not responsible for providing the results, preparation level, repair level, or warranty coverage of a higher-tier package when the Client selects a lower-tier package.

The selected package and included scope must be documented in writing.

Any work not specifically included in the written estimate, proposal, contract, or work order is excluded.

Additional work requested by the Client or required due to hidden conditions, changed conditions, unexpected coating behavior, access issues, material needs, or newly discovered damage will require a written change order.

Additional work may include but is not limited to:

• Extra sanding
• Additional stain removal
• Additional sealer removal
• Extra rinsing or neutralizing
• Additional coats
• Specialty stain treatment
• Lift rental
• Scaffold rental
• Rot repair
• Log repair
• Log replacement
• Carpentry
• Chinking repair
• Caulking replacement
• Check sealing
• Door refinishing
• Garage door refinishing
• Deck board replacement
• Window repair
• Gutter repair
• Masonry repair
• Electrical work
• Landscaping repair
• Pest damage repair
• Any work outside the original written scope

Work on change orders will not begin until approved in writing by the Client, unless emergency action is required to prevent immediate damage or safety risk.

Commercial clients may be required to sign a separate service agreement before work begins.

Commercial agreements may include:

• Scope of services
• Service frequency
• Property access requirements
• Site-specific safety rules
• Pricing
• Payment terms
• Insurance requirements
• Cancellation terms
• Maintenance schedules
• Reporting requirements
• Special instructions

Either party may terminate ongoing commercial services according to the written agreement. If no termination period is stated, either party may terminate with 30 days’ written notice.

25.1 Reporting Period

Please notify the Company promptly if you are dissatisfied, preferably within 48 hours after noticing the issue, so it can be inspected and addressed. This requested reporting window is not an automatic forfeiture of the satisfaction guarantee or other legal rights. The Company must be given a reasonable opportunity to inspect and correct a verified workmanship issue, except where immediate action is reasonably necessary to prevent injury or further damage.

25.2 Resolution

If the Company determines that a workmanship issue exists within the agreed scope, the Company may provide re-cleaning, touch-up, correction, partial refund, or another reasonable remedy at its discretion.

25.3 Limitations

The satisfaction guarantee does not apply to:

• Permanent stains
• Pre-existing damage
• Failed coatings
• Oxidation
• Water intrusion
• Hidden defects
• Normal wear
• Natural wood variation
• Color variation
• Tannin bleed
• Rot
• Insect damage
• Coating failure caused by moisture or prior coatings
• Customer-selected lower-tier package limitations
• Conditions outside the written scope
• Areas affected by the Client’s failure to follow post-service instructions

26.1 Workmanship

The Company warrants that services will be performed in a professional manner consistent with the written scope of work and reasonable industry practices.

26.2 Materials

Third-party materials, including stains, sealers, caulks, chinking, cleaners, coatings, and related products, are covered only by the manufacturer’s written warranty, if any.

The Company does not provide a separate manufacturer warranty.

26.3 Exclusions

No warranty is provided for:

• Normal wear and tear
• Weather exposure
• UV fading
• Mildew or algae regrowth
• Dirt accumulation
• Water intrusion
• Structural movement
• Natural wood movement
• Checking or cracking
• Tannin bleed
• Iron staining
• Rust staining
• Previous coating failure
• Moisture-related coating failure
• Failed caulking or chinking
• Poor drainage
• Roof or gutter defects
• Sprinkler overspray
• Landscaping contact
• Customer neglect
• Lack of maintenance
• Damage by others
• Acts of God
• Conditions outside the Company’s control

The Client must follow all post-service instructions provided by the Company.

Depending on the service, instructions may include:

• Keep vehicles off cleaned or sealed driveways for at least 24 hours
• Restrict foot traffic on treated decks, patios, or wood surfaces for at least 48 hours or as directed
• Keep irrigation and sprinklers off for at least 24–48 hours or as directed
• Do not replace furniture, rugs, grills, planters, or mats until surfaces are fully dry
• Avoid washing, touching, or disturbing stained/sealed surfaces until cured
• Monitor weather exposure after staining or sealing
• Follow manufacturer maintenance recommendations

Failure to follow post-service instructions may void the satisfaction guarantee or workmanship warranty for affected areas.

Please report a concern promptly after discovering it, describe the issue, and provide available photographs or other supporting information. A delay in reporting does not automatically waive a claim, shorten a statutory limitation period, or eliminate a nonwaivable right. Any effect of a delay will be limited to what applicable law permits, taking account of actual prejudice to investigation or correction.

Allow the Company a reasonable opportunity to inspect before nonurgent repair, replacement, alteration, or disposal. Take reasonable steps immediately to prevent injury or further damage. Where practical, document the condition and retain relevant evidence; urgent protective action does not itself waive a claim.

The Client authorizes the Company to take photographs and videos before, during, and after service for documentation, quality control, training, insurance, marketing, and dispute resolution purposes.

The Company may photograph or video record:

• Pre-existing damage
• Electrical components
• Painted or coated surfaces
• Wood condition
• Oxidation
• Stains
• Cracks
• Checks
• Failed caulking
• Failed chinking
• Rot
• Landscaping
• Access conditions
• Completed work

The Company may use general before-and-after photos for marketing unless the Client objects in writing before service begins.

Photos used for marketing will not intentionally disclose sensitive personal information.

The Company will maintain insurance required by applicable law for the work it performs. Current coverage, limits, exclusions, and endorsements must be confirmed through its insurer or authorized insurance representative; evidence of available coverage may be requested before work begins.

These Terms do not promise a particular policy limit, additional-insured status, waiver of subrogation, or coverage for a particular claim. Any project-specific insurance requirement must be agreed in writing and confirmed as available before the Company accepts it. An insurer’s coverage decision is separate from the parties’ legal rights and responsibilities.

To the fullest extent permitted by law, the Company’s total liability for any claim arising out of or related to the services shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

The Company is not liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Business interruption
• Loss of use
• Alternative lodging
• Replacement of unrelated property
• Third-party claims against the Client
• Damage caused by pre-existing conditions
• Damage caused by the Client’s failure to prepare or disclose risks
• Damage caused by hidden defects
• Damage caused by weather, moisture, prior coatings, construction defects, or lack of maintenance

The Client agrees to indemnify, defend, and hold harmless River City Pressure Washing, its owners, employees, subcontractors, agents, and representatives from claims, damages, losses, liabilities, costs, and expenses arising out of:

• The Client’s breach of this Agreement
• The Client’s failure to disclose known conditions
• The Client’s failure to prepare the property
• Unsafe site conditions
• Third-party claims related to the property
• Unauthorized work approval by a non-owner
• Defective or non-compliant property conditions
• Pre-existing hazards
• The Client’s misuse of treated surfaces after service

The Company will make reasonable efforts to comply with applicable local, state, and federal laws, OSHA safety regulations, and environmental guidelines.

The Client is responsible for notifying the Company of any site-specific rules, HOA requirements, municipal restrictions, water restrictions, drainage concerns, containment requirements, or environmental sensitivities before work begins.

The Company is not responsible for delays, failure to perform, or changes in schedule caused by circumstances beyond its reasonable control, including but not limited to:

• Weather
• Natural disasters
• Flooding
• Fire
• Power outages
• Equipment failure
• Supply chain delays
• Labor shortages
• Illness
• Pandemics
• Government restrictions
• Unsafe conditions
• Acts of God
• Strikes
• Civil disturbances
• Road closures
• Emergencies

35.1 Initial Resolution

The Client agrees to first notify the Company in writing of any dispute, concern, or claim and allow the Company a reasonable opportunity to inspect and attempt to resolve the matter.

35.2 Governing Law

This Agreement is governed by the laws of the State of Illinois.

35.3 Jurisdiction and Venue

Any legal action shall be brought in the appropriate Illinois state or federal court having jurisdiction over the matter, unless otherwise required by law.

35.4 Limitations Period

Claims must be brought within the time allowed by applicable law. These Terms do not shorten a statutory filing period or waive rights that cannot lawfully be waived.

35.5 Individual Claims

To the fullest extent permitted by law, disputes must be brought on an individual basis and not as part of a class action, collective action, or representative proceeding.

For applicable Illinois residential home repair or remodeling work, the Client may have rights under the Illinois Home Repair and Remodeling Act.

These website Terms are intended to provide general terms and conditions for services performed by River City Pressure Washing. They do not replace any separate written contract, written work order, consumer pamphlet, acknowledgment form, or notice required by Illinois law. For applicable residential home repair or remodeling contracts over $1,000, the Company will provide a written contract or work order and the required “Home Repair: Know Your Consumer Rights” pamphlet as required by Illinois law.

Where required, the homeowner and the contractor or contractor’s representative must sign and date the required Consumer Rights Acknowledgment Form confirming receipt of the pamphlet.

For applicable Illinois residential home repair or remodeling projects over $1,000, work will be governed by a written estimate, proposal, contract, or work order that states the project scope and total cost as required by law.

The written estimate, proposal, contract, or work order may incorporate these website Terms by reference. Approval of the project-specific written estimate, proposal, contract, or work order is separate from the Client’s access to these website Terms.

By using the Company’s website, the user agrees not to:

• Copy, reproduce, or distribute website content without permission
• Use the website for fraudulent or unlawful purposes
• Attempt to interfere with website operation
• Submit false, misleading, or harmful information
• Use automated scraping, spam, or malicious tools

The Company may modify, suspend, or discontinue any part of the website at any time.

By contacting the Company, requesting an estimate, submitting a form, scheduling service, or providing contact information, the Client authorizes the Company to contact them by phone, text, email, or other reasonable communication methods regarding estimates, scheduling, service updates, invoices, follow-ups, and related business communications.

The Company will not intentionally sell Client personal information to unrelated third parties.

Updates apply prospectively. Unless the accepted project agreement expressly identifies another version furnished to the Client, the applicable version is the version published and available when the Client accepts the estimate or agreement. A later website update does not automatically change an already accepted project. Any agreed change must identify the revised terms and be documented in writing.

Published versions are retained by date and publication time. If more than one version was published on the acceptance date, use the version identified in the accepted estimate or the copy actually furnished at acceptance; the date alone may not resolve which version applies.

These Terms, together with any written estimate, proposal, invoice, contract, service agreement, addendum, or change order, constitute the entire agreement between the Client and the Company.

No verbal statement, representation, or promise modifies these Terms unless confirmed in writing and signed or approved by both parties.

No project-specific modification of these Terms is binding unless it is in writing and approved by the Company.

The Company may update the website version of these Terms for future services.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

Failure by the Company to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

River City Pressure Washing 514 Kaskaskia Road Marquette Heights, Illinois 61554

Phone: 309-213-9622 Email: info@rivercityclean.com Website: rivercityclean.com

Business Hours: 7:00 AM – 6:00 PM, Monday through Saturday