RIVER CITY PRESSURE WASHING

TERMS AND CONDITIONS OF SERVICE

Effective Date: June 7, 2024

1. INTRODUCTION AND AGREEMENT

This Terms and Conditions Agreement (“Agreement”) constitutes a legally binding contract between the client (“Client”) and River City Pressure Washing (“Company”), located at 514 Kaskaskia Road, Marquette Heights, Illinois 61554. By scheduling, accepting, or receiving services from the Company, the Client acknowledges that they have read, understood, and agree to be bound by all terms and conditions contained herein.

2. SCOPE OF SERVICES

2.1 Services Provided

The Company specializes in professional pressure washing and wood restoration services for residential and commercial properties, including but not limited to: • Exterior building cleaning (siding, roofs, gutters) • Concrete surfaces (driveways, walkways, patios) • Deck and fence cleaning and restoration • Wood staining and sealing services • Soft washing and chemical cleaning applications • Window washing services (interior and exterior)

2.2 Service Customization and Types

• One-Time Services: Clients may request individual cleaning services as needed • Recurring Services: Available on weekly, monthly, seasonal, or annual schedules with potential special rates and scheduling priority • Service Customization: Specific details of services and any exclusions will be documented in the service order or contract • Specialized Cleaning: Services beyond routine cleaning (such as removal of paint overspray, hard water stains, or construction debris) must be noted in the service agreement and may incur additional charges

2.3 Service Limitations

• Services are limited to those explicitly detailed in the Client’s written estimate or work order • No additional or implied services are included unless agreed to in writing • The Company reserves the right to refuse or discontinue service if site conditions pose safety risks or potential damage beyond the scope of responsibility outlined herein

3. COMMERCIAL SERVICE AGREEMENTS

3.1 Contract Requirement

All commercial clients are required to sign a Service Agreement or contract prior to the commencement of regular services. This ensures clarity on scope, frequency, and terms of service.

3.2 Contract Terms

Commercial service contracts will detail: • List of services to be performed • Service schedule (weekly, monthly, quarterly, or specific agreed dates) • Pricing and payment terms • Client-specific requirements and responsibilities

3.3 Duration and Termination

• Contracts may be for fixed periods or open-ended until canceled

• Either party may terminate with written notice (commonly 30 days unless otherwise specified)

• Commercial clients with long-term plans may benefit from locked-in rates or priority scheduling

4. SCHEDULING AND CANCELLATION POLICY

4.1 Scheduling Terms

• Appointments are scheduled on a first-come, first-served basis

• The Company will provide estimated arrival times and notify Clients of any schedule changes

• Service appointments may be subject to a service window (e.g., ±30 minutes) due to traffic or unforeseen delays

• Services are weather-dependent and subject to delays due to inclement conditions

4.2 Client-Initiated Cancellations

• 24+ Hours Notice: No cancellation fee; deposits refunded or applied to rescheduled date

• Less than 24 Hours Notice: Cancellation fee of up to 50% of service price (minimum $50) applies

• No-Show Policy: If Client is unavailable at scheduled time without prior notice, or fails to provide proper access, cancellation fee applies

4.3 Company-Initiated Rescheduling

• No fees charged for weather-related or Company-initiated rescheduling

• Full deposit refund if Client cannot accommodate new scheduling

• Client will be notified as soon as possible of any Company-initiated changes

5. CLIENT RESPONSIBILITIES

The Client must fulfill the following obligations to ensure safe and effective service delivery:

5.1 Property Access and Preparation

• Provide clear, safe access to all service areas

• Ensure functional water supply and electrical access (if required)

• For secured properties, arrange access codes or notify security

• Remove or relocate all personal property from work areas, including:

Outdoor furniture, decorations, and planters
Vehicles from driveways and adjacent areas
Grills, toys, rugs, and other movable items

5.2 Utilities and Site Conditions

• Water Supply: Provide operational outdoor water spigot; ensure water is turned on prior to service

• Electrical Access: Provide access to electrical outlets if required for equipment

• Building Security: Ensure windows, doors, and openings are secure to prevent water intrusion

5.3 Safety and Security Measures

• Keep pets and children away from work areas during service • Restrain or secure animals that may pose safety risks to personnel • Maintain safe environment and heed any temporary hazard warnings from our team

5.4 Disclosure Requirements

• Inform Company of any delicate, fragile, or specialty surfaces requiring special care • Disclose all known pre-existing damage or structural defects in writing • Identify location of underground utilities, irrigation systems, or hidden installations • Report any known hazards: broken glass, unstable structures, wasp infestations, electrical hazards, lead paint, or asbestos

5.5 Compliance and Permissions

• Ensure Company has permission to be on property and perform work • Obtain necessary owner/landlord approval if not property owner • Verify service activity won’t violate HOA rules or building regulations

6. PAYMENT TERMS AND CONDITIONS

6.1 Transparent Pricing

• Free estimates provided upon request • No travel fees or hidden service surcharges • Quoted price is the final price unless scope changes with Client approval • All prices quoted in US Dollars; applicable taxes clearly stated

6.2 Payment Terms

• Residential Services: Payment due upon completion unless otherwise agreed in writing • Commercial Services: Payment terms specified in service agreement (typically Net 15 or Net 30 days) • Multiple payment methods accepted: cash, check, credit/debit cards, electronic payments

6.3 Late Payments and Fees

• Payments over 15 days past due subject to 25% late fee • Invoices unpaid 30 days after service may accrue interest at 1.5% per month (18% annually) or maximum legal rate • Client responsible for collection costs including reasonable attorney’s fees on overdue accounts

6.4 Additional Charges

• Cancellation fees as outlined in Section 4.2 • Additional charges may apply for excessive preparation time due to Client’s failure to meet responsibilities • Changes in scope will be communicated and agreed upon before proceeding

7. SERVICE DISCLAIMERS AND LIMITATIONS

7.1 Stain Removal Limitations

The Company does not guarantee removal of all stains. Certain stains may be permanent or require specialty treatments, including: • Artillery fungus (small black spots on surfaces) • Rust stains from irrigation systems • Deep-set oil and grease stains • Battery acid stains causing permanent etching • Efflorescence on masonry surfaces

7.2 Wood Restoration Color Variations

Wood stain colors may vary from samples due to natural wood characteristics including grain patterns, porosity differences, age, weather exposure history, existing treatments, and wood species variations. The Client acknowledges that exact color matching cannot be guaranteed and waives claims for minor color variations arising from natural wood characteristics.

7.3 Concrete and Surface Cleaning Results

Results will vary based on surface age and condition, pre-existing stains and wear patterns, previous treatments or sealers, and natural weathering. The Company will not restore surfaces to “like-new” appearance.

7.4 Water and Mineral-Related Issues

• Water spotting on windows may occur due to mineral content in water supply • Well water with high mineral content may cause staining on light-colored surfaces • The Company is not responsible for mineral-related discoloration

7.5 Oxidation Disruption

Pressure washing may remove oxidation unevenly from vinyl siding, metal surfaces, and painted areas, potentially causing visible appearance differences. Oxidation removal is not included unless specifically requested as an additional service.

8. LIABILITY AND INSURANCE

8.1 Insurance Coverage

River City Pressure Washing carries comprehensive general liability insurance and workers’ compensation insurance. Proof of insurance coverage is available upon request. We do not require clients to sign liability waivers as we stand behind our work and maintain appropriate insurance coverage.

8.2 Company Responsibility

• If accidental damage to Client’s property is caused by our team’s actions, it will be covered by our insurance • Company will take responsibility for repairs or compensation for damage caused by our negligence • We will document and report any accidental damage immediately

8.3 Pre-Existing Conditions and Limitations

The Company is not liable for: • Damage to pre-existing defects or structural issues • Failure of components already in poor condition • Water intrusion through compromised seals or openings • Revelation of hidden damage through cleaning process • Damage resulting from Client’s failure to meet responsibilities or specific directions against standard practices

8.4 Property Damage Protocol

• Client must inspect work areas and report issues within 3 calendar days of service completion • Company has the right to repair or arrange repair of confirmed damage at Company expense • Failure to report damage within 3 days constitutes waiver of claims

8.5 Landscaping and Environmental Impact

The Company is not responsible for: • Temporary stress or browning of vegetation from cleaning agents • Soil compression or turf damage from equipment • Impact on undisclosed underground utilities or installations

8.6 Photography and Documentation

The Company may take before-and-after photos for quality assurance, damage documentation, and insurance purposes. Photos will not be publicly shared without permission.

9. WARRANTY AND SATISFACTION GUARANTEE

9.1 100% Satisfaction Guarantee

Customer satisfaction is extremely important to us. We stand by the quality of our services with a 100% satisfaction guarantee.

9.2 Service Quality Resolution

• If not fully satisfied with service quality, contact us within 24-48 hours of service completion • We will arrange prompt re-cleaning of affected areas at no additional cost • In cases where re-cleaning doesn’t resolve issues, partial or full refunds may be provided

9.3 Workmanship Guarantee

The Company warrants that services will be performed by qualified personnel using industry-standard techniques and appropriate care. Clients must notify the Company within 24-48 hours of any service concerns for resolution.

9.4 Materials Warranty

Third-party materials (cleaners, stains, sealants) are covered solely by manufacturer warranties. The Company will provide reasonable assistance in accessing manufacturer warranty claims but extends no additional material warranties.

10. LIMITATION OF LIABILITY

10.1 Damages Cap

The Company’s total liability for any claims shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

10.2 Excluded Damages

The Company shall not be liable for: • Indirect, consequential, or incidental damages • Lost profits, business interruption, or loss of use • Costs of alternative accommodations or equipment • Third-party claims against the Client

10.3 Indemnification

Client agrees to indemnify the Company against third-party claims arising from Client’s breach of this Agreement or failure to fulfill Client responsibilities.

11. FORCE MAJEURE AND WEATHER CONDITIONS

11.1 Weather-Related Delays

• Services may be delayed or rescheduled due to inclement weather • Company not liable for weather-related scheduling delays • Service will resume when conditions permit

11.2 Force Majeure Events

The Company is not liable for delays caused by circumstances beyond reasonable control, including natural disasters, power outages, pandemics, strikes, or other force majeure events.

12. DISPUTE RESOLUTION

12.1 Initial Resolution

Clients must first bring disputes to the Company’s attention in writing and allow reasonable opportunity for investigation and response.

12.2 Governing Law and Jurisdiction

This Agreement is governed by Illinois state law. Exclusive jurisdiction for legal proceedings shall be in Illinois state or federal courts. Client consents to Illinois jurisdiction regardless of Client’s location.

12.3 Limitations Period

All claims must be brought within one (1) year from the date the cause of action arose.

12.4 Individual Disputes

Client waives right to class action participation and agrees to individual dispute resolution only.

13. COMPLIANCE WITH LAWS AND REGULATIONS

River City Pressure Washing operates in compliance with all applicable local, state, and federal laws. We maintain all necessary business licenses, registrations, and insurance required in the State of Illinois. Our team adheres to OSHA safety regulations and EPA environmental guidelines.

14. GENERAL PROVISIONS

14.1 Entire Agreement

This document, along with any written service contract or project proposal, constitutes the complete agreement between parties and supersedes all prior understandings, representations, or agreements.

14.2 Modifications and Amendments

• No amendments are binding unless in writing and signed by both parties • The Company reserves the right to update these terms with advance notice to Clients • Latest version available on our website; continued service use constitutes acceptance

14.3 Severability

If any provision is deemed unenforceable, it shall be severed while the remainder of the Agreement remains in effect.

14.4 No Waiver

Failure to enforce any provision at any time does not constitute a waiver of that provision or the right to enforce it in the future.

15. CONTACT INFORMATION

River City Pressure Washing 514 Kaskaskia Road Marquette Heights, IL 61554 Phone: 1-309-213-9622 Email: [email protected] Website: rivercityclean.com

Business Hours: 7:00am – 6:00pm, Monday through Saturday

River City Pressure Washing is committed to delivering exceptional results with professionalism and integrity. These terms ensure clarity and fairness for all parties. Thank you for choosing us for your cleaning needs!

River City Pressure Washing, Marquette Heights, Illinois

Last updated: June 7, 2024