RIVER CITY PRESSURE WASHING
TERMS AND CONDITIONS OF SERVICE
Effective Date: June 7, 2024 • Last Updated: August 1, 2025
INTRODUCTION AND AGREEMENT
This Terms and Conditions Agreement (“Agreement”) constitutes a legally binding contract between the client (“Client”) and River City Pressure Washing (“Company”), located at 514 Kaskaskia Road, Marquette Heights, Illinois 61554. By scheduling, accepting, or receiving services from the Company, the Client acknowledges that they have read, understood, and agree to be bound by all terms and conditions contained herein.
1.1 DEFINITIONS
• “Business Day” – Any day other than Saturday, Sunday, or an Illinois state or federal holiday.
• “Work Area” – The portion of the Client’s property where services will be performed.
• “Force Majeure Event” – An event described in § 11.2 that is beyond the reasonable control of the affected party.
• “Service Window” – The 30‑minute period before and after the scheduled appointment time during which the Company may arrive.
SCOPE OF SERVICES
2.1 Services Provided
The Company specializes in professional pressure‑washing and wood‑restoration services for residential and commercial properties, including but not limited to:
• Exterior building cleaning (siding, roofs, gutters)
• Concrete surfaces (driveways, walkways, patios)
• Deck and fence cleaning and restoration
• Wood staining and sealing services
• Soft‑washing and chemical‑cleaning applications
• Window washing services (interior and exterior)
2.2 Service Customization and Types
• One‑Time Services – Individual cleaning services upon request.
• Recurring Services – Weekly, monthly, seasonal, or annual schedules with potential special rates and scheduling priority.
• Service Customization – Specific details and exclusions are documented in the written estimate or work order.
• Specialized Cleaning – Services beyond routine cleaning (e.g., paint‑overspray removal, hard‑water stain removal, construction‑debris cleanup) must be noted in the service agreement and may incur additional charges.
2.3 Service Limitations
Services are limited to those explicitly detailed in the Client’s written estimate or work order. No additional or implied services are included unless agreed to in writing. The Company may refuse or discontinue service if site conditions pose safety risks or potential damage beyond the scope of responsibility outlined herein.
COMMERCIAL SERVICE AGREEMENTS
3.1 Contract Requirement – All commercial Clients must sign a Service Agreement prior to commencement of regular services.
3.2 Contract Terms – Commercial Service Agreements specify the services to be performed, service schedule, pricing, payment terms, and any Client‑specific requirements.
3.3 Duration and Termination – Contracts may be for fixed periods or open‑ended until cancelled. Either party may terminate with thirty (30) days’ written notice unless otherwise stated. Long‑term Clients may receive locked‑in rates or priority scheduling.
SCHEDULING, CANCELLATION, AND STATUTORY RESCISSION
4.1 Scheduling Terms
Appointments are scheduled on a first‑come, first‑served basis. The Company will provide estimated arrival times and may arrive within the Service Window. Services are weather‑dependent and subject to delay due to inclement conditions.
4.2 Client‑Initiated Cancellations
• ≥ 24 Hours’ Notice – No cancellation fee; deposits refunded or applied to a rescheduled date.
• < 24 Hours’ Notice – Cancellation fee of up to 50 % of the service price (minimum USD 50) applies.
• No‑Show – If the Client is unavailable at the scheduled time without prior notice, or fails to provide proper access, the same cancellation fee applies.
4.3 Company‑Initiated Rescheduling
No fees are charged for weather‑related or Company‑initiated rescheduling. If the Client cannot accommodate a new date, any deposit is refunded. The Company will notify the Client as soon as practicable of any change.
4.4 STATUTORY RIGHT OF RESCISSION (RESIDENTIAL CUSTOMERS)
Pursuant to the Illinois Home Repair and Remodeling Act, 815 ILCS 513/15, and the Federal Trade Commission “Cooling‑Off Rule,” 16 C.F.R. § 429.1, ANY RESIDENTIAL CLIENT WHO ENTERS INTO A CONTRACT FOR SERVICES AT THE CLIENT’S RESIDENCE MAY CANCEL THIS AGREEMENT WITHOUT PENALTY WITHIN THREE (3) BUSINESS DAYS AFTER THE DATE OF SIGNING OR RECEIPT OF THE REQUIRED HRRA PAMPHLET, WHICHEVER IS LATER. To cancel, the Client must deliver written notice to the Company at the address in § 15 before midnight of the third Business Day. A statutory cancellation form accompanies every estimate. THIS RIGHT OF RESCISSION IS IN ADDITION TO THE CANCELLATION OPTIONS IN § 4.2.
CLIENT RESPONSIBILITIES
5.1 Property Access and Preparation – Provide clear, safe access to all Work Areas; ensure functional water supply and electrical access if required; remove or relocate personal property from Work Areas.
5.2 Utilities and Site Conditions – Provide operational outdoor water spigot; provide access to electrical outlets if required; secure all openings to prevent water intrusion.
5.3 Safety and Security – Keep pets and children away from Work Areas; restrain animals that may pose risks; follow temporary hazard warnings.
5.4 Disclosure of Known Hazards – Prior to commencement, the Client shall disclose in writing any known hazards (e.g., wasp nests, unstable structures, underground utilities) that could endanger personnel or equipment.
5.5 Compliance and Permissions – Ensure the Company has permission to be on the property; obtain owner, landlord, HOA, or regulatory approval as required.
5.6 SURFACE‑CONDITION REPRESENTATIONS; DISCLAIMER
(a) Client Representation and Warranty. The Client represents and warrants that, to the best of the Client’s knowledge, all windows, doors, electrical fixtures, paint coatings, sealants, and substrate materials in the Work Area are in watertight and serviceable condition or have been expressly disclosed to the Company in writing.
(b) Company Disclaimer. EXCEPT FOR THE COMPANY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE, MOISTURE INTRUSION, PAINT LOSS, OXIDATION, ELECTRICAL FAILURE, OR SIMILAR CONDITION ARISING FROM (i) PRE‑EXISTING DEFECTS, (ii) HIDDEN OR LATENT CONDITIONS, OR (iii) THE CLIENT’S FAILURE TO MAKE THE DISCLOSURE DESCRIBED IN § 5.6(a).
(c) Indemnity. The Client shall indemnify and hold harmless the Company from third‑party claims, losses, or damages that result from conditions that were not disclosed as required above.
5.7 Delicate Fixtures and Personal Property – Any object left in or near the Work Area is deemed capable of withstanding cleaning. The Client remains responsible for heavy, fragile, or built‑in features unless otherwise agreed in writing.
PAYMENT TERMS AND CONDITIONS
6.1 Transparent Pricing – All estimates are free; quoted prices are final absent Client‑approved scope changes; all amounts are in U.S. dollars and exclusive of applicable taxes unless stated otherwise.
6.2 Payment Terms – Residential: payment is due upon completion unless otherwise agreed in writing. Commercial: payment terms are as set forth in the Service Agreement (typically Net 15 or Net 30). Accepted methods include cash, check, credit/debit card, and electronic payment.
6.3 LATE PAYMENTS, ADMINISTRATIVE FEE, AND INTEREST
(a) Administrative Fee. Any invoice unpaid fifteen (15) days after its due date is subject to a ONE‑TIME ADMINISTRATIVE FEE OF TWENTY‑FIVE DOLLARS (USD 25.00).
(b) Interest. Unpaid balances thereafter accrue simple interest at the lesser of 0.75 % per month (9 % per annum) or the maximum rate permitted under 815 ILCS 205/4.
(c) Collection Costs. The Client is responsible for reasonable attorneys’ fees and collection expenses incurred in recovering overdue amounts.
6.4 Additional Charges – Cancellation fees as outlined in § 4.2; additional preparation charges where the Client fails to meet responsibilities; scope change charges with prior Client approval; pass‑through of municipal water surcharges where applicable.
SERVICE DISCLAIMERS AND LIMITATIONS
7.1 Stain‑Removal Limitations – No guarantee is made that all stains (e.g., artillery fungus, deep‑set oil, efflorescence) can be removed.
7.2 Wood‑Restoration Color Variations – Natural wood variability may cause color differences; exact matches are not guaranteed.
7.3 Concrete and Surface Cleaning Results – Results vary with surface condition and prior treatments.
7.4 Water and Mineral‑Related Issues – The Company is not responsible for mineral discoloration caused by water chemistry.
7.5 Oxidation Disruption – Cleaning may remove oxidation unevenly; oxidation removal is not included unless expressly requested.
7.6 Wood‑Restoration Durability – No warranty is provided beyond manufacturer material warranties.
7.7 Untreated‑Wood Discoloration – The Company is not liable for discoloration of bare or untreated wood caused by cleaning agents or water exposure.
LIABILITY, INSURANCE, AND RISK ALLOCATION
8.1 Insurance Coverage – The Company maintains comprehensive general liability and workers’ compensation insurance; certificates are available upon request.
8.2 Company Responsibility – Accidental damage caused solely by the Company will be addressed and, where appropriate, submitted to the Company’s insurer.
8.3 Pre‑Existing Conditions – The Company is not liable for damage to surfaces or components already defective, structurally unsound, or otherwise compromised.
8.4 Property Damage Protocol – The Client must inspect Work Areas and report issues within three (3) calendar days of service completion.
8.5 Turf, Hardscape, and Heavy‑Equipment Impact – When onsite conditions require the use of lifts, skid‑steers, aerial work platforms, or other heavy equipment, the Company will exercise commercially reasonable efforts—including but not limited to the placement of plywood sheets, rubber track mats, or similar protective measures—to minimize ruts, soil compaction, or cracking of turf, asphalt, concrete, pavers, and other hardscapes. NOTWITHSTANDING SUCH EFFORTS, AND EXCEPT FOR THE COMPANY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, THE CLIENT ACKNOWLEDGES AND AGREES THAT THE COMPANY SHALL NOT BE LIABLE FOR COSMETIC OR INCIDENTAL DAMAGE (INCLUDING BUT NOT LIMITED TO SURFACE IMPRESSIONS, SCRAPES, MINOR SETTLEMENT, OR STRESS FRACTURES) RESULTING FROM THE WEIGHT OR OPERATION OF SUCH EQUIPMENT.
8.6 Photography, Documentation, and Privacy – Pre‑ and post‑service images are captured for quality control and dispute resolution. Marketing use requires a separate written release.
8.7 Mutual Waiver of Subrogation – To the extent permitted by law and their respective insurance policies, the Client and the Company each WAIVE ALL RIGHTS OF SUBROGATION against the other for covered losses.
WARRANTY AND SATISFACTION GUARANTEE
9.1 100 % Satisfaction Guarantee – The Client must notify the Company within 24–48 hours of completion to invoke the guarantee.
9.2 Service‑Quality Resolution – The Company may re‑clean, issue a partial credit, or provide a refund at its discretion.
9.3 Workmanship – Services are performed by qualified personnel using industry‑standard techniques.
9.4 Materials – Third‑party materials are warranted solely by their manufacturers.
9.5 Post‑Service Care Instructions – Failure to follow Company after‑care instructions voids the satisfaction guarantee for the affected areas.
LIMITATION OF LIABILITY
10.1 DAMAGES CAP – EXCEPT FOR DAMAGES RESULTING FROM THE COMPANY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, THE COMPANY’S TOTAL LIABILITY FOR ANY AND ALL CLAIMS SHALL NOT EXCEED THE AMOUNT PAID BY THE CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
10.2 EXCLUDED DAMAGES – IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF USE, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.
10.3 INDEMNIFICATION – The Client shall INDEMNIFY AND HOLD HARMLESS the Company from third‑party claims arising out of the Client’s breach of this Agreement or failure to fulfill Client responsibilities, EXCLUDING CLAIMS CAUSED BY THE COMPANY’S NEGLIGENCE.
FORCE MAJEURE AND WEATHER CONDITIONS
11.1 Weather‑Related Delays – Services may be delayed or rescheduled due to inclement weather; the Company is not liable for such delays.
11.2 Force Majeure Events – The Company is not liable for delays or failures caused by natural disasters, pandemics, power outages, strikes, or other events beyond reasonable control.
11.3 Extreme‑Temperature Adjustments – Services may be modified or rescheduled when ambient temperatures are below 38 °F (3 °C) or above 95 °F (35 °C) to maintain safety and quality.
DISPUTE RESOLUTION
12.1 Initial Resolution – The Client must first present any dispute to the Company in writing and allow a reasonable opportunity to cure.
12.2 Governing Law and Exclusive Venue – This Agreement is governed by Illinois law. ANY SUIT, ACTION, OR PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE BROUGHT EXCLUSIVELY IN (i) THE CIRCUIT COURT OF THE TENTH JUDICIAL CIRCUIT, TAZEWELL COUNTY, ILLINOIS, OR (ii) THE UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF ILLINOIS. THE PARTIES IRREVOCABLY SUBMIT TO THE PERSONAL JURISDICTION OF SUCH COURTS.
12.3 LIMITATIONS PERIOD – ANY CLAIM OR CAUSE OF ACTION UNDER THIS AGREEMENT MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER IT ACCRUES.
12.4 CLASS‑ACTION WAIVER – THE PARTIES AGREE THAT ANY DISPUTE SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE CLIENT HEREBY WAIVES THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
COMPLIANCE WITH LAWS AND REGULATIONS
13.1 General Compliance – The Company complies with applicable local, state, and federal laws, OSHA safety regulations, and EPA guidelines.
13.2 Environmental Compliance – The Company captures, diverts, or otherwise manages wash water in accordance with Clean Water Act best‑management practices and local storm‑sewer ordinances.
GENERAL PROVISIONS
14.1 Entire Agreement – This document, together with any written Service Agreement or project proposal, constitutes the entire agreement between the parties.
14.2 Modifications and Amendments – No amendment is binding unless in writing and signed by both parties. The Company may update these terms with thirty (30) days’ advance notice; continued use of services constitutes acceptance.
14.3 Severability – If any provision is deemed unenforceable, it shall be severed and the remainder shall remain in effect.
14.4 No Waiver – Failure to enforce any provision at any time does not constitute a waiver of that provision.
CONTACT INFORMATION
River City Pressure Washing
514 Kaskaskia Road • Marquette Heights, IL 61554
Phone: 309‑213‑9622 • Email: [email protected]
Website: www.rivercityclean.com
Business Hours: 7:00 a.m. – 6:00 p.m., Monday through Saturday
Thank you for choosing River City Pressure Washing. We are committed to delivering exceptional results with professionalism and integrity.
